Computing Technology Support

From administrative and faculty computers to digital classrooms and student labs, Computing Technology Support (CTS) is the best choice for comprehensive technology service. CTS provides workstation management and network support to its partners on-site and via remote assistance.

Workstation Management

CTS will work with your department to develop a plan to transition to supported service, and then provide ongoing support for your users. CTS will provide yearly recommendations for workstation lifecycle replacements to help keep your IT inventory fresh and using current technology.

Software Services

CTS provides installation services for applications and/or specialized software provided by your department. While CTS will ensure that applications are installed and maintained properly, it is the responsibility of the department to guide users on the proper usage of any application.

Hardware Support Services

CTS can coordinate obtaining warranty service provided by the manufacturer to speed hardware repairs or replacements. Any fees for repairs and repair parts are the responsibility of the customer and will be coordinated with the Departmental Contact.

 

Available To

  • Departments

Features

  • OS Updates (OS X and Windows Only)
  • MS Office Application Updates (2013 or higher)
  • Windows Server OS security and critical updates
  • Print Server Configuration
  • OS imaging server available for images
  • Virus and Malware scanning (SCEP) and automated cleaning
  • Lifecycle replacement recommendation
  • Active Directory management
  • Network Access Control management
  • Remediation of discovered security vulnerabilities
  • Backup and migration of user data
  • Advanced cleaning/removal of viruses and malware
  • Data destruction of decommissioned computers
  • Setup and troubleshooting of printers
  • Annual IT assessment

Requirements

No additional requirements

Cost

The fee for support is $30.50/month per computer for staff machines and $21.75/month per computer for public use/student machines.

If your department is interested in becoming a partner of CTS, you can request a consultation by submitting a case through FSU Service Center at http://servicecenter.fsu.edu.

Additional Information

CTS STAFF
Response Time Guidelines

Urgent Requests:

ITS will respond to Urgent requests within (2) business hours. Urgent requests are those that meet one or more of the following criteria:

  • Multiple users are affected
  • User’s computer is not functional
  • User is unable to send or receive email
  • User has a deadline or on a time sensitive task
  • Security of one or more machines is compromised

Normal Requests:

ITS will respond to Normal requests within (4) business hours. Normal requests are those that meet one of the following criteria:

  • Request is not specified as urgent by the customer.
  • User is experiencing an application problem that does not interfere with critical function
  • User has an informational question

Planned Requests:

ITS will respond to planned requests as coordinated with the Departmental Contact. Planned requests are those that require scheduling, research, or other advance preparation. Examples might include, but are not limited to the following:

  • Computer installations
  • Regular Maintenance
  • Hardware upgrades or service
  • Physical computer relocation
CTS Support Standards

For additional information on standards, policies, and more, visit IT Policies & Guidelines.

CTS DEPARTMENTAL Partners
  • Admissions and Records
  • Alumni Affairs
  • Audit Services, Office of
  • Budget and Analysis (& Institutional Research)
  • Business Services
  • Campus Recreation (and The Leach Center)
  • Career Center
  • Center for Academic Retention and Enhancement (CARE)
  • Center for Intensive English Studies (CIES)
  • Center for Leadership and Social Change
    (and Registered Student Organizations thereof)
  • Civic Center
  • College of Business
  • Controller, Office of
  • Faculty Development and Advancement
  • Dean of Students
  • Dedman School of Hospitality
  • Employee Assistance Program
  • Enterprise Resource Planning (ERP)
  • Film School
  • Financial Aid
  • General Counsel, Office of
  • Governmental Relations
  • Graduate Studies (The Graduate School)
  • Human Resources
  • Information Services
  • Information Technology Services (ITS) Administration
  • Infrastructure and Operations Support
  • International Center (Center for Global Engagement)
  • International Programs
  • Laboratory Animal Research
  • Network Communication and Technologies
  • Oglesby Union
    (and Registered Student Organizations thereof)
  • Police Department (Public Safety)
  • President, Office of
  • The Veteran Center (Student Veterans Center)
  • Provost's Office
  • Purchasing
  • Research
  • Seminole Boosters
  • Student Government Association Management
    (and Registered Student Organizations thereof)
  • Technology Security Administration
  • Undergraduate Studies
  • University Business Administrators (UBA)
  • University Communications
  • University Counseling Center
  • University Housing
  • University Technology Administrators
  • University Relations
  • Vice President for Finance and Administration
  • Vice President for Student Affairs
Help

If you or your department are currently supported by CTS, submit a support request with the following information:

  • Category: IT Support Services
  • Specialty Type: Desktop and IT Support
  • Detail: Computing Technology Support

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