Trouble connecting to Wi-Fi? Have a payroll question? Need a copier? The myFSU Service Center, powered by Salesforce Service Cloud, is a customer support system that makes it easy to get (and give) help with general university questions, tech troubles and more. Use the system to submit a case or search the knowledge base for hundreds of self-help articles for quick, DIY troubleshooting. University departments can use the customer relationship management (CRM) features to provide support and collaborate with other departments to offer a personalized customer experience.
intuitive webform with pre-populated fields and simplified dropdown menus
search hundreds of articles for self-service troubleshooting
sleek, responsive design adjusts to different devices and screen sizes
efficient way to manage cases, view metrics and collaborate between agents
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