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Information Technology Services

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Your Voice Matters booth
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  2. About ITS
  3. Metrics

Metrics

Continuous feedback and measurement drive our success and reflect our commitment to excellence.

ITS consistently collects user feedback and research to provide data-driven, decision-making insight for priority projects and strategic initiatives. By engaging the campus community and listening to their feedback, we can align projects with real-world needs and improve our services. Over time, metrics paint a picture of project and service performance and help identify trends and insights that lead to the continuous improvement and optimization of technology services at FSU.

0

hours of mentoring provided to ITS interns through the InternFSU program

0

hours of LinkedIn Learning videos viewed

0

Wi-Fi access points across FSU Tallahassee and Panama City campuses

ITS by-the-Numbers

 

352

subscribers to ITS service status alerts

 

4,122

@floridastateITS social media followers

 

40

new ITS hires in FY2023

 

804

attendance at ITS professional development sessions in FY2023

 

>300

ITS employees who attended Spring 2023 ITS town hall

 

$1,265

IT spending per student

 

$4,189,459

Student Tech Fee dollars distributed in 2022/2023

 

37

ITS interns during Fall 2023 semester

Where is FSU?

World Map of Successful Logins

Top Cities Outside Tallahassee

You Talk, We Listen!

Find ITS around campus at our outreach and surveying tables. Our team regularly attends campus events to gather feedback from students, faculty and staff. Stop by and answer a few quick questions to help guide the future of technology at FSU.

Feedback Library

Surveys

  •  Welcome Back Survey (Spring 2025)
  •  Post-Campaign Cyberbowl2024 (Fall 2024)
  •  Occuspace Survey (Fall 2024)
  •  ITS TOWNHALL FALL 2024 STAFF PULSE POINT Survey (Fall 2024)
  •  Mobile Data and Usage Survey (Fall 2024)
  •  Teams Calling Pilot Survey (Spring 2024)
  •  Esports Survey (Spring 2024)
  •  AI on campus Survey (Spring 2024)
  •  Charging Station Laptop Rental Survey (Fall 2023)
  •  Card Access Survey (Fall 2023)
  •  Involvement Fair Survey (Fall 2023)
  •  CAS Sign-In Redesign Survey (Spring 2023)
  •  Communications Union Survey (Spring 2023)
  •  Involvement Fair Survey (Spring 2023)
  •  Mobile Data and Usage Survey (Spring 2023)
  •  One O365 / New Student Tech Survey (Fall 2022)
  •  Involvement Fair Survey (Fall 2022)
  •  Social Media Survey (Spring 2022)
  •  One O365 Readiness Survey (Spring 2022)
  •  Blue Light Survey (Spring 2022)
  •  

Focus Groups & Interviews

  •  PC Campus Student Focus Group (Spring 2023)
  •  Viva/Portal Focus Group (Fall 2022)
  •  Scholarships Focus Group (Spring 2022)
  •  Resistance Management Focus Group (Spring 2022)
  •  Internships and Jobs in Technology Focus Group (Spring 2022)
  •  Resistance Management Focus Group (Spring 2022)
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Information Technology Services · 1721 W Paul Dirac Drive · Tallahassee, FL 32310

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