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Phone Lines
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Overview

As FSU transitions to a new phone services provider, some service offerings will no longer be available to new users, though ITS will continue to support these services for current users until the new systems are in place. We appreciate your understanding as we work to enhance and modernize university communication systems.

Got someone to call? ITS provides university departments with a wide range of telephone services and equipment, including desk phones, softphones and conference room systems. In addition to traditional telephone landlines (Centrex), ITS also offers Voice over Internet Protocol (VoIP) telephone service. VoIP allows calls to be made over the internet, combining multiple communication platforms into a single, cost-effective, telephony system. Whether you’re looking for a new phone line, hardware or phone service, ITS can help you stay in touch.

Highlights

VoIP

use internet-based phone service for access to features such as easy remote access and voicemail-to-email delivery

Telephone Equipment

order desk phones, headsets, conference call systems and more

Conference Calling

utilize six-way conference calling to bring everyone together

Digital Faxing

internet-based, electronic document delivery provides paperless alternative to traditional fax machines

Cost

Paid

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Cost Details

All pricing is subject to change without notice. For the most accurate cost, please submit an estimate and check the "estimate only" box near the bottom of the form.

Equipment Pricing
 
Recurring (Monthly) Rates
Voice (Centrex) Bundle
Service Rate
Phone Line $28.50
Voicemail Included
Long Distance (Domestic) Included
Telephone Maintenance Included

 

VoIP Bundle** Availability Information
Service Rate
Phone Line $20.00
Voicemail Included
Long Distance (Domestic) Included
Managed Network Connection Included
Telephone Maintenance Included

 

Automatic Call Distribution (ACD)
Service Rate
Phone Line (Voice Centrex) $28.50 per line
Phone Line (VoIP) $20.00 per line

 

Supplemental Line Charges*
Fee Rate
Emergency Phone $3.00
Public Safety/CASS $1.56

*These charges are not applied to SRA budgets

Non-Recurring (One Time) Rates
Service Rate
Labor Rate* $70.00 per hour
Line Type Change *Centrex only* $69 + labor rate
Vendor Installation $37.00 per line
Vendor Site Visit $30.00

*Labor rate is applicable to VoIP and Centrex phone installations, programming changes and relocates.

 

Available To

Faculty

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Faculty

Staff

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Staff

Departments

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Departments

Getting Started

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Additional Information

Centrex to VoIP Conversion
The following variables must be considered before a conversion: network connectivity to a building, condition of the wiring inside a building, networking equipment within the building, network ownership and management, funding for required upgrades and new instruments. If your department still wishes to convert, please request an estimate.

International Calls

Calling Features

Voicemail

Related Services

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Information Technology Services · 1721 W Paul Dirac Drive · Tallahassee, FL 32310

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