Service Catalog

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Microsoft System Center Endpoint Protection (SCEP) is an enterprise anti-virus and anti-malware solution provided by ITS for FSU-owned Windows machines on campus.

Audio/Video equipment is available to Course Instructors for multimedia presentations and instruction.

Florida State University offers several authentication and single-sign-on services for accessing university systems and third-party applications.

Tune in to catch breaking news or your favorite shows with one of FSU's two options for on-campus cable TV - Seminole Cable Vision and XFINITY On Campus.

Information Technology Services offers two different options for departments who require cellular service. Florida State University staff are also eligible for discounts on personal Verizon and AT&T wireless plans and accessories.

Installation, management, administration, and support of computers and audio/visual equipment in "general purpose" classrooms on the main FSU campus.

Information Technology Services (ITS) provided a campus computer lab in Oglesby Union which, as of June 5th (2018), has been permanently closed. ITS offers myFSUVLab, a Virtualized Computer Lab Environment offered by FSU.

CTS provides workstation management and network support to its partners on-site and via remote assistance.

Programming, setting-up, scheduling and activation of conferencing features and/or meet-me conference sessions. Options include: Six-way, Meet Me Conference, and Conference Phone rental.

Desktop backup is a simple and worry-free way to protect important files. Backed up data is stored in a secure, remote location for safekeeping, making it easy to restore lost data. Backups are available for purchase by FSU departments, and all FSU students and employees are eligible for desktop backup on personal devices at a discounted price.

Digital Signage enables departments on campus to share information through digital displays and an interactive experience.

FSU Directory Assistance options include departmental and employee listings. You can access these directories through our web directory, by dialing 0 from a 644 or 645 campus telephone line, or by calling (850) 644-2525.

This service allows files to be exchanged with other users when the size of the file is too large to be an e-mail attachment. It can also be used to transfer files that would normally be transferred using FTP or SFTP between two people.

DocuSign is a cloud-based document management solution allowing users to send, sign and manage documents electronically.

Email accounts are available via Microsoft Office 365 for students, faculty and staff. Accounts include email, calendaring, contacts and more.

Central management, maintenance, design, billing, and customer service for a campus wide Emergency Blue Light Telephones (EBLT).

Need to protect your website? Enterprise SSL certificates are available to all Florida State University departments and organizations with a Web presence. SSL certificates create an encrypted connection so data can be transmitted safely and securely.

University-wide official events calendar. View featured University activities, events, and meetings across campus and throughout the Florida State community.

ITS provides primary file storage for departments. This storage is provided through enterprise class network attached storage.

FSU Campus Wi-Fi is the wireless canopy offering convenient, widely available, high-speed wireless network access to the University community. This wireless network has expanded outdoor coverage that includes most campus common and high traffic areas, as well as indoor availability in many University colleges and departments. Two wireless networks are offered: FSUSecure (requires FSUID) and FSUGuest (for guest access).

The FSU Service Center is a secure, multi-departmental online submission and tracking system for support requests.

Username for signing in to many different FSU systems and resources.

Gartner Higher Education Reference (Core Research) is a subscription-based service available for students, faculty and staff. Gartner is an information technology research and advisory company. Gartner provides research on every aspect of information technology, including research specifically targeted to assist educational institutions.

A Sponsored Guest/Vendor Account gives unofficial university affiliates access to specific network and computing resources.

ITAPP is a technology collaboration program that assists individual university units with the management of IT resources. The program supports units by unifying IT management efforts and developing custom IT solutions to help units fulfill their mission and achieve their goals.

The ITS Information Technology Assessment is a voluntary, collaborative effort with FSU organizations who wish to have a better understanding of how they are currently using and managing information technology.

The University provides Internet/Network access for all University affiliates on-campus, including: wired high-speed ethernet, dormitory network access (RESNet), campus-wide wireless, and educational connections on Florida Lambda Rail (FLR) and National Lambda Rail (NLR).

Information Technology Services contracts with internet service providers to provide off-campus internet access and equipment for departments. This includes faculty and staff residential access for work-related purposes and off-campus offices.

Software from leading software vendors such as Adobe, Microsoft, and SPSS is available for purchase at substantially discounted prices.

lynda.com provides access to online training software to all faculty, staff, and students of The Florida State University. This initiative was created to encourage and support our employees and students in keeping their skills current as technology evolves.

Mailing list/listserv services are provided through the use of the GNU Mailman software package.

Mass emails can be sent to large subsets of the FSU community—such as all students or all faculty—to share important, university-wide news.

Microsoft Teams is the Office 365 tool for you and your team to chat, collaborate, save, share and edit files in real time.

Multi-step verification is an extra layer of security designed to prevent unauthorized access to your personal information. It requires you to verify your identity twice—once with your password and once with your phone or mobile device—before you can access sensitive information on select pages within OMNI HR and Student Central.

myFSU BI is a web-based system that provides intuitive, efficient and robust reporting of FSU's Administrative and Student systems. Through this system users should expect fast report execution, flexible interaction with reports through dashboards, and the ability to perform self-service reporting.

myFSU Mobile keeps you in touch with The Florida State University from wherever you are. myFSU Mobile's suite of apps keeps you connected to events on the FSU campus via mobile devices. This mobile app is available free to everyone, including parents, the general public, and campus visitors.

myFSU Portal serves as a personal gateway to the links, tools and resources you need to be successful at Florida State University. As a student, you have quick access to the student information system where you can manage everything from financial aid to academics. Meanwhile, faculty and staff members are provided with resources to help them with advising, teaching or administrative functions. From this central location, access to customized information and frequently-used resources is at your fingertips.

myFSUVLab allows any student or employee 24/7 remote access to our campus computer lab software by any Windows, Mac, and supported mobile device from any location with internet.

Departmental networking services and resources such as wiring/circuits, connectivity, and network tools/management, including: Access Control List (ACL), Domain Name Service (DNS), Network Time Service (NTP), Network Addressing, Internet Protocol (IP) assigned addressing, Dynamic Host Configuration Protocol (DHCP), auto-assigned addressing, data circuits, and local telecommunications provider connections), Virtual Private Network (VPN) service.

Historical FSU Data resides at Northwest Regional Data Center and are accessible through a provisioned login ID. These applications are primarily administrative, and are most frequently accessed via FSU's online transaction system know as CICS. Mainframe-attached printers must also be defined in order to print such items such as official transcripts.

Working on a research project? Sorting through loads of data? NVivo Pro is a qualitative and mixed-methods data analysis software that helps make sense of complex research projects. The software is used by academics and professional researchers worldwide to explore patterns and identify trends in data. Whether it’s finishing your thesis or publishing your tenth research paper, NVivo can help.

Office 365 is a cloud-based suite of productivity tools—including email, calendaring and group collaboration—powered by Microsoft and free to use for Florida State University students, faculty and staff.

FluidReview, Florida State University's application development and management system, is available at no cost to all university departments. With FluidReview you can manage scholarship, grant or admission applications from beginning to end without the need for other forms of tracking or communication.

Qualtrics online survey software helps you build, distribute and analyze surveys in a matter of minutes.

FSU’s patch management service makes patching easier, more efficient and more secure. The centralized, automated service ensures both vendor-supplied and third-party security updates are installed quickly and reliably to your computers.

Bomgar is a remote support solution that enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world.

High performance computing, high throughput computing, cloud computing, interactive systems, data storage and consulting to support research computing projects.

ITS facilitates 24/7/365 monitoring and analysis of the enterprise network in order to detect and respond to malicious activity such as malware attacks, data exfiltration, and unauthorized access.

SharePoint Online is a cloud-based collaboration tool that makes it easy to create sites and share information with colleagues inside or outside of FSU.

Need a little help keeping your website up to date and compliant? Siteimprove scours your website and provides recommendations to improve site accessibility, accuracy and SEO. Easy-to-interpret reports highlight exactly what code needs to be fixed or updated to meet accessibility requirements, provide reliable content and ultimately improve the quality of your website.

Skype for Business is an enterprise communications platform for real-time collaboration. Features include instant messaging, audio calls, video calls, Web conferencing and desktop sharing.

Student Computing Support offers discounted software support to students for personal computers, tablets and mobile devices

Information Technology Services provides University departments with a wide range of telephone services and support including:
Land-line Telephone Services (Centrex), Voice Over Internet Protocol (VoIP), Voicemail Service, Automatic Call Distribution (ACD), maintenance and repair.

University-wide website and weekly email digest of university announcements.

Shortened URLs are useful in places where you have limited space for text, such as publications, emails and social media.

ITS offers virtual server hosting for departments. ITS' virtual machine service is a cost effective alternative to operating a departmental server and includes storage and backup services.

Vulnerability scanning by Nexpose is done on a quarterly basis throughout the FSU network to notify departments of issues that may exist and provide recommendations on how these vulnerabilities can be fixed.

GoToMeeting is a video conferencing service that includes web audio, screen sharing, 1-click meetings, dial-in conference line, HD video conferencing, drawing tools, recording, personal meeting room, mobile apps, keyboard & mouse sharing and mobile compatibility.

ITS operates a web content management system which supports the development of customized web applications. This is provided through the use of Drupal software. Web sites come with FSU-approved templates and basic instruction in the use of Drupal is provided.

ITS hosts the main university web site www.fsu.edu as well as some departmental web sites on the www.fsu.edu server. Departmental websites hosted in this fashion typically have a URL of the form departmentname.fsu.edu.

WebDAV stands for "Web-based Distributed Authoring and Versioning". For those who maintain departmental or individual websites at FSU, it is simply a method for accessing the web server to upload and modify websites.