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Information Technology Services

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A female employee working from home.
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Remote Employees

The technology you need no matter where you are.

Depending on your position and your manager’s approval, many FSU employees have the ability to work remotely when the need arises. Find the tips you need below to be successful and productive remotely.

 

myFSU Portal

Portal

 

FSU Email

Email

 

Zoom

Zoom

Equipment

You will need a computer that can support necessary programs.

FSU-Issued Devices

Directors will determine the location of any university-provided equipment. Stationary equipment such as monitors and docking stations is recommended to be kept at the FSU worksite. Consult with your departmental IT support if you would like additional equipment to outfit multiple work locations.

Personal Devices

ITS highly recommends using university-owned and managed equipment while working from home. If you do not have an FSU-issued laptop or portable device, it will be your personal responsibility to purchase any additional equipment and follow the university standard for use of personal devices.

FSU Bring Your Own Device Standard 

Mobile Devices

Tablets and cellphones make excellent on-the-go equipment but are not adequate as a standalone for remote work. If you are required to use a cellphone for work, you may be eligible for a cellular allowance and should talk with your department about options.

FSU Cellular Allowance Policy 

Virtual Meeting Tools

Stay connected with your team by using these powerful virtual meeting and collaboration tools.

Zoom

FSU Zoom supports virtual meetings and classes, breakout sessions and virtual office hours and provides enhanced security and privacy over personal Zoom accounts. TIP: Secure your Zoom meetings.

Zoom Download Center 

Sign In 

Teams

Microsoft Teams is an online workspace and collaboration tool that supports audio and video calls and integrates with other Microsoft apps. Teams can be downloaded to your computer or mobile device.

Download Teams 

Sign In 

Voicemail

Remain accessible and responsive while you are off campus by setting up call forwarding so you can answer calls from another device or send your voicemail messages to your FSU email account for immediate delivery to your inbox.

Set Up Call Forwarding 

Set Up Voicemail to Email 

Check Voicemail Off Campus 

 

WFH Best Practices

These additional tips and tricks will help you get the most out of working remotely.

Test Everything

Consider doing a trial run at your alternate working location to ensure your equipment and software is operating properly and your internet connection is adequate.

Powered On

Keep your computer powered on and connected to the internet overnight so important updates can be installed.

Password Resets

If you are working remotely on an FSU device, you will need to take an extra step after you reset your password.

Mind Your Manners

Make sure you are putting your best foot forward during virtual meetings with these tips on remote meeting etiquette and what tools to use when.

Remote Work Tools

These tools are designed with remote work, teaching and collaboration in mind.

Female installing Microsoft 365 applications onto her device.
Access ALL the AppsAccess online and mobile versions of all Microsoft 365 apps—including Word, Excel, PowerPoint and more—from anywhere.
Learn More about Accessing ALL the Apps
A female student working on a desktop computer.
Store Files in the CloudStore files on OneDrive for 5TB of encrypted, access-it-anywhere cloud storage. 
Learn More about Storing Files in the Cloud
Three digital file symbols on clear glass.
Create an Online HubOrganize project documents and share files with colleagues via SharePoint for team collaboration and real-time editing.
Learn More about Creating an Online Hub
Person using Apple Pencil on iPad
Get Electronic SignaturesSend, sign and manage document workflows electronically in DocuSign.
Learn More about Getting Electronic Signatures
Close up shot of a man typing on a keyboard.
Share Large FilesNiFTy, a file transfer service like Dropbox, makes it easy to securely share large—up to 3GB—documents with colleagues inside and outside FSU.
Learn More about Sharing Large Files
Female speaking on computer with headset
Field Business CallsZoom Calling allows you to make internet-based calls from your laptop or other devices, presenting them as if they originate from a university number | COMING SOON  
Learn More about Fielding Business Calls
Person typing on laptop keyboard.
Connect with ConfidenceThe FSU Virtual Private Network (VPN) creates a secure connection to the FSU network from a home or public network.
Learn More about Connecting with Confidence
Person logged into Canvas on computer.
Record and Share LecturesKaltura simplifies lecture capture, letting you easily record, share and stream videos on Canvas course sites.
Learn More about Recording and Sharing Lectures
Stack of paper documents.
Digitize WorkflowsReplace paper-based systems with the university's Document Management imaging and workflow tool. 
Learn More about Digitizing Workflows

 

 

WFH Life

Check out our list of hand-picked courses designed to help you maximize productivity and successfully work and teach remotely.

Working Remotely

Leading at a Distance

Leading Virtual Meetings

Learning to Teach Online

Time Management While Working From Home

IT Security

You should take extra precautions and practice the following tips to keep your computer, mobile devices and data safe while working remotely.

  • Set up automatic updates for your operating system, apps and web browser
  • Keep antivirus and other security software up to date and regularly scan for threats
  • Use a secure, WPA2 network such as your home Wi-Fi to conduct university business
  • Set a unique password for your home Wi-Fi network
  • Make sure university information is not downloaded to a personal device where it may be exposed to household members
  • Lock your device when you step away, even in your home
  • Do not leave devices in unlocked vehicles or visible in your car
  • Be aware of what information is visible on your screen and who can see it passing by
  • Disable or cover your webcam when not in use
  • Make sure you are not showing any personal information in your video stream or opt to use a virtual background
  • Keep your guard up against phishing and ransomware attacks

Get Tech Help

Access expert support for help with all your technology needs.

ITS Service Desk

Tech troubles? We’re here to help. The ITS Service Desk is the first point of contact for assistance with technology at FSU.

Hours | Monday-Friday 8AM-6PM ET

Get Help 

Online Chat 

myFSU Service Center

Visit the myFSU Service Center and submit an online form to request tech services and support or browse existing FAQs for DIY troubleshooting.

Get Help 

FAQs 

University IT Support

Many FSU colleges and departments have dedicated IT support on site. Find your local IT help desk and support team.

Find IT Support 

Office of Digital Learning and Academic Technologies

The Office of Digital Learning and Academic Technologies (ODL) provides extensive training and support for Canvas and related integrations.

Get Help 

Canvas Support 

Guide to Remote Teaching 

Top FAQs

More FAQs 

Why is my video or webcam not working in Zoom meetings?

Learn More

Why is my audio not working in Zoom meetings?

Learn More

How do I check my voicemail while off campus?

Learn More

What should I do if I am having trouble signing in to FSU systems?

Learn More

How do I map my OneDrive to myFSUVLab?

Learn More

How do I download and install the VPN?

Learn More

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