A new phone experience allows you to communicate no matter where you are.
Information Technology Services is transitioning university desk phones to Zoom Phone, a softphone application that makes and receives calls over the internet. Zoom Phone will provide an enhanced calling experience and modernize university technology to allow for more flexibility for you to make calls or meet online with colleagues across the world. With Zoom Phone, you will still have all the functionality of your current phone, plus new features like voice transcriptions, a mobile app and more.
What is changing?
University desk phones are being replaced with Zoom Phone, a type of softphone application that is installed on computers or mobile devices to make calls through an internet connection. This means that you no longer need to make calls from a desk phone in your office, as you will now make or receive calls through your choice of computer, tablet, or phone. ITS began this transition in May 2025 and is continuing throughout Fall 2025. These migrations occur in small groups, so you will be notified several weeks before this change impacts you.
What is Zoom Phone?
Zoom Phone is a full-service, cloud-based calling solution that supports all our in-person, hybrid and fully remote faculty and staff. The Zoom Phone application is being installed on employee computers or mobile devices, enabling calls to be made where ever you go, when ever you need to make a call and eliminating the need for physical handsets.
Why is it changing?
Zoom Phone modernizes and simplifies the employee experience. Employees are able to place and receive calls on their desktop or laptop from anywhere with an internet connection.
Timeline
Fall 2024
Project Kickoff
Spring 2025
Research and Planning
Ongoing
Monthly Migrations
Spring 2026
All Phones Migrated
Increased Privacy
Use your cellphone to make and receive calls using your work phone number
Expanded Features
Enjoy access to mobile and desktop apps, call forwarding, call blocking, call transcription, conference calling and more
Strengthened Security
Make secure calls from any location without needing a virtual private network (VPN)
Easy Integrations
Fully integrate your phone with Microsoft Teams using the Zoom app
FAQs
Do I need to have the Zoom app?
Yes, you will need to use the Zoom Desktop Application, Zoom Application within Teams or the Zoom Mobile App to use your Zoom Phone.
When will my phone be transferred?
We are working to finalize the migration schedule. Phone numbers will be transferred in groups over the next few months. You will receive three notifications: one at the beginning of the month when your transfer will occur, another the day before your transfer and another after your phone has transferred.
Will I get to keep my desk phone?
No, you will not be able to keep your current desk phone. All users will receive only the Zoom app.
Will my phone number be changing?
No, your assigned FSU telephone number will not change.
Zoom Phone Compatible Headsets
Zoom is compatible with many headsets. Visit this link for a curated list of headsets that meet many common use cases.
Resources
Office Hours
ITS will host office hours during each migration period. Dates and times will be announced soon.
June Migration Session 2
Wednesday, June 18 | 2-5PM
Join Meeting
June Migration Session 3
Friday, June 20 | 2-3PM
Join Meeting
Video Tutorials
Zoom has provided a number of video tutorials to help walk you through tasks such as setting up your account, making a call, using the mobile app and more.
View Playlist about Lorem Ipsum
Support
If you need assistance, please contact the ITS Service Desk at 850-644-4357 or visit its.fsu.edu/help.
