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Information Technology Services

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Students sitting at table with laptops
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  2. Zoom Phone

Zoom Phone

A new phone experience allows you to communicate no matter where you are.

Information Technology Services is transitioning university desk phones to Zoom Phone, a softphone application that makes and receives calls over the internet. Zoom Phone will provide an enhanced calling experience and modernize university technology to allow more flexibility when making calls or meeting online with colleagues across the world. With Zoom Phone, you will still have all the functionality of your current phone, plus new features like voice transcriptions, a mobile app and more.

What is Changing?

University desk phones are being replaced with Zoom Phone, a cloud-based softphone application that is installed on computers or mobile devices to make calls through an internet connection. The Zoom Phone application can be installed on employee computers or mobile devices, enabling you to make calls wherever you go, whenever you need. These migrations occur in small groups, so you will be notified several weeks before this change impacts you. 

Why is it Changing?

Zoom Phone modernizes and simplifies the employee experience. Employees are able to place and receive calls on their desktop or laptop from anywhere with an internet connection. This enhanced calling experience better supports our in-person, hybrid and fully remote faculty and staff at FSU campuses around the world.

Timeline

Fall 2024

Project Kickoff

Spring 2025

Research and Planning

Ongoing

Monthly Migrations 

Spring 2026

Migrations Complete 

 

Increased Privacy

Use your cellphone to make and receive calls using your work phone number 

Expanded Features

Enjoy new features such as call transcriptions, one-tap video calls, mobile and desktop apps and more

Strengthened Security

Make secure calls from any location without needing a virtual private network

Unified Platform

Join meetings, video calls, phone calls and chat all from the same Zoom app

FAQs

Do I need to have the Zoom app?

Yes, you will need to use one of the following apps to make and receive calls with Zoom Phone: Zoom Workplace desktop application, Zoom mobile app or the Zoom application within Microsoft Teams.

When will my phone be transferred?

ITS is working to finalize the migration schedule. Phones will be migrated in groups over the next few months. You will receive two notifications: one at the beginning of the month when your migration will occur, and another the day before your phone is migrated.

Will I get to keep my desk phone?

No, you will not be able to keep your current desk phone. Employees will instead make and receive phone calls via the Zoom app on their desktop, laptop or mobile device.

Will my phone number be changing?

No, your assigned FSU telephone number will not change. 

Zoom Phone Compatible Headsets

Zoom is compatible with many headsets. Visit this link for a curated list of headsets that meet many common use cases.

Resources

Quick Guides

  • Sign In to Zoom
  • Make a Call
  • Receive a Call
  • Forward Calls
  • In-Call Tools & Features
  • Set "Do Not Disturb"
  • Set Business Hours
  • Set Emergency Address
  • Adding Contacts
  • Voicemail Setup
  • Teams Integration
  • Reduce Ring Volume

Office Hours 

ITS will host office hours during each migration period. Dates and times will be announced as sessions are scheduled.

Coming Soon

Video Tutorials 

Zoom has provided a number of video tutorials to help walk you through tasks such as setting up your account, making a call, using the mobile app and more. 

View Playlist  about Lorem Ipsum

Support

If you need assistance, please contact the ITS Service Desk at 850-644-4357 or visit its.fsu.edu/help.

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Information Technology Services · 1721 W Paul Dirac Drive · Tallahassee, FL 32310

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