A new phone experience will enhance and modernize university technology.
Information Technology Services is transitioning university desk phones to Zoom Phone, a softphone application that makes and receives calls over the internet. Zoom Phone will provide an enhanced calling experience and modernize university technology. With Zoom Phone, you will still have all the functionality of your current phone, plus new features like voice transcriptions, a mobile app and more.
What is changing?
University desk phones will be replaced with Zoom Phone, a type of softphone application that is installed on computers or mobile devices to make calls over the internet. ITS will begin to make this transition starting in May 2025 and continuing through Fall 2025. These migrations will occur in phases, and you will be notified before your phone migrates.
What is Zoom Phone?
Zoom Phone is a full-service, cloud-based calling solution that will better support all our in-person, hybrid and fully remote faculty and staff. The Zoom Phone application will be installed on employee computers or mobile devices, enabling calls to be made over the internet and eliminating the need for physical handsets.
Why is it changing?
Zoom Phone will modernize and simplify the employee experience. Employees will be able to place and receive calls on their desktop or laptop from anywhere with an internet connection. The new phone system also enhances the university's operational efficiency by reducing service costs to departments.
Timeline
Fall 2024
Project Kickoff
Spring 2025
Research and Planning
Ongoing
Monthly Migrations
Fall 2025
All Phones Migrated
Increased Privacy
Use your cellphone to make and receive calls using your work phone number
Expanded Features
Enjoy access to mobile and desktop apps, call forwarding, call blocking, call transcription, conference calling and more
Strengthened Security
Make secure calls from any location without needing a virtual private network (VPN)
Easy Integrations
Fully integrate your phone with Microsoft Teams using the Zoom app
FAQs
Do I need to have the Zoom app?
Yes, you will need to use the Zoom Desktop Application, Zoom Application within Teams or the Zoom Mobile App to use your Zoom Phone.
When will my phone be transferred?
We are working to finalize the migration schedule. Phone numbers will be transferred in groups over the next few months. You will receive three notifications: one at the beginning of the month when your transfer will occur, another the day before your transfer and another after your phone has transferred.
Will I get to keep my desk phone?
No, you will not be able to keep your current desk phone. All users will receive only the Zoom app.
Will my phone number be changing?
No, your assigned FSU telephone number will not change.
Resources
Trainings and Demos
Coming soon
Office Hours
ITS will host office hours during each migration period. Dates and times will be announced soon.
Video Tutorials
Zoom has provided a number of video tutorials to help walk you through tasks such as setting up your account, making a call, using the mobile app and more.
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Support
If you need assistance, please contact the ITS Service Desk at 850-644-4357 or visit its.fsu.edu/help.
