A softphone is a phone powered by the internet or a software that enables voice over the Internet Protocol (VoIP) telephone calls. Softphones allow an FSU employee to make calls from their laptop, desktop, or any device of their choosing.
need to work from home? With a softphone, as long as you have an internet connection you simply log in from your new location
a headset with a microphone is all that's needed to get started
Cost and Scalability
there is no incremental cost to adding a new employee to a softphone when they already have VoIP services
Real-Time Call Scoring
take notes, manage contact information and more with built-in capabilities