Overview
Trouble connecting to Wi-Fi? Have a payroll question? Need a copier? The FSU Service Center, powered by Salesforce Service Cloud, is a customer support system that makes it easy to get (and give) help with general university questions, tech troubles and more. Use the system to submit a case or search the knowledge base for hundreds of self-help articles for quick, DIY troubleshooting. University departments can use the customer relationship management (CRM) features to provide support and collaborate with other departments to offer a personalized customer experience.
Highlights
User-Friendly Design
intuitive webform with pre-populated fields and simplified dropdown menus
Knowledge Base
search hundreds of articles for self-service troubleshooting
Mobile-First
sleek, responsive design adjusts to different devices and screen sizes
Agent Dashboard
efficient way to manage cases, view metrics and collaborate between agents
Cost
Free
Available To
Students
Faculty
Staff
Departments
IT Pros
Alumni
Getting Started
Sign In using your FSUID and password
Additional Information
Case Management Overview
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Creating, Owning , Working and Closing Cases
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Collaborating with Consumer
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Collaborating Internally
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Additional Case Information
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Creating a Personalized List View
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Customizing a Report
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