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Information Technology Services

  • Home
  • Services
  • Cybersecurity
    • Phish Tank
    • Protect Yourself
    • Protect FSU
    • Standards
  • Research
    • Governance
    • RCC User Accounts
    • RCC Account Login
    • RCC Documentation
    • RCC Training
  • About ITS
    • Leadership
    • Planning
    • Initiatives
    • Partnerships
    • News
    • Publications
    • Metrics
    • Policies
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    • myFSU Service Center
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myFSU Service Center
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myFSU Service Center

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Overview

Trouble connecting to Wi-Fi? Have a payroll question? Need a copier? The myFSU Service Center, powered by Salesforce Service Cloud, is a customer support system that makes it easy to get (and give) help with general university questions, tech troubles and more. Use the system to submit a case or search the knowledge base for hundreds of self-help articles for quick, DIY troubleshooting. University departments can use the customer relationship management (CRM) features to provide support and collaborate with other departments to offer a personalized customer experience.  

Highlights

User-Friendly Design

intuitive webform with pre-populated fields and simplified dropdown menus

Knowledge Base

search hundreds of articles for self-service troubleshooting

Mobile-First

sleek, responsive design adjusts to different devices and screen sizes

Agent Dashboard

efficient way to manage cases, view metrics and collaborate between agents

Cost

Free

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Available To

Students

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Students

Faculty

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Faculty

Staff

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Staff

Departments

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Departments

IT Pros

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IT Pros

Alumni

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Alumni

Getting Started

Sign In using your FSUID and password

Additional Information

Agent Quick Start Guide 

Case Management Overview 
Download the PDF | Watch the Recording 

Creating, Owning , Working and Closing Cases 
Download the PDF | Watch the Recording 

Collaborating with Consumer 
Download the PDF | Watch the Recording 

Collaborating Internally 
Download the PDF | Watch the Recording 

Additional Case Information 
Download the PDF | Watch the Recording 

Creating a Personalized List View 
Download the PDF | Watch the Recording 

Customizing a Report 
Download the PDF | Watch the Recording 

Dashboards 

MyFSU Service Center Departmental Contact Information 

Related Services

ITS Service Desk
Marketing Technologies
Custom CRM and Engagement Applications
Customer Relationship Management
Case Management

Need Help?

FAQs

  • Contact Us
    •    FSU Service Status
    •   myFSU Service Center
    •   850-644-4357
    •  Chat
    •   M-F 8AM-5PM

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Information Technology Services · 1721 W Paul Dirac Drive · Tallahassee, FL 32310

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