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myFSU Service Center

myFSU Service Center

Overview

Trouble connecting to Wi-Fi? Have a payroll question? Need a copier? The FSU Service Center, powered by Salesforce Service Cloud, is a customer support system that makes it easy to get (and give) help with general university questions, tech troubles and more. Use the system to submit a case or search the knowledge base for hundreds of self-help articles for quick, DIY troubleshooting. University departments can use the customer relationship management (CRM) features to provide support and collaborate with other departments to offer a personalized customer experience.  

Highlights

User-Friendly Design

intuitive webform with pre-populated fields and simplified dropdown menus

Knowledge Base

search hundreds of articles for self-service troubleshooting

Mobile-First

sleek, responsive design adjusts to different devices and screen sizes

Agent Dashboard

efficient way to manage cases, view metrics and collaborate between agents

Cost

Free

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Available To

Students

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Students

Faculty

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Faculty

Staff

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Staff

Departments

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Departments

IT Pros

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IT Pros

Alumni

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Alumni

Getting Started

Sign In using your FSUID and password

Additional Information

Agent Quick Start Guide 

Case Management Overview 
Download the PDF | Watch the Recording 

Creating, Owning , Working and Closing Cases 
Download the PDF | Watch the Recording 

Collaborating with Consumer 
Download the PDF | Watch the Recording 

Collaborating Internally 
Download the PDF | Watch the Recording 

Additional Case Information 
Download the PDF | Watch the Recording 

Creating a Personalized List View 
Download the PDF | Watch the Recording 

Customizing a Report 
Download the PDF | Watch the Recording 

Dashboards 

MyFSU Service Center Departmental Contact Information