myFSU Service Center Training Resources

The new myFSU Service Center, powered by Salesforce, has an entirely new look, intended to make it easier than ever to submit and manage cases. The user-friendly system is designed to improve the customer experience with support and service requests and includes new self-help knowledge articles.

Check out the new end-user video designed to assist customers with reporting a problem and managing their cases through community self-service.

Agent Case Management Training 

Focused on preparing Agents for the features of new platform, check out the resources below. 

PDF Presentation

Recording:  Watch the video

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