The new myFSU Service Center, powered by Salesforce, has an entirely new look, intended to make it easier than ever to submit and manage cases. The user-friendly system is designed to improve the customer experience with support and service requests and includes new self-help knowledge articles.
Check out the new end-user video designed to assist customers with reporting a problem and managing their cases through community self-service.
Agent Case Management Training
Focused on preparing Agents for the features of new platform, check out the resources below.
Recording: Watch the video
Agent Quick Guides
Agent Case Management Quick Start Guide
View a one-page guide of the essential steps for case management.