Skip to main content
Florida State University Home Florida State University Home

FSU | Information Technology Services

  • Webmail
  • Search FSU
  • Navigation

  • Home
  • Services
  • Cybersecurity
    • Phish Tank
    • Protect Yourself
    • Protect FSU
    • Standards
  • Research
    • Governance
    • RCC User Accounts
    • RCC Account Login
    • RCC Documentation
    • RCC Training
  • About ITS
    • Leadership
    • Planning
    • Initiatives
    • Partnerships
    • News
    • Publications
    • Metrics
    • Policies
    • Contact
  • Help
    • myFSU Service Center
    • Classroom Support
    • IT Support
    • Training
    • FAQs
  • Academics
  • Admissions
  • Research
  • Faculty
  • Students
  • Veterans
  • Support FSU
Information Technology Services

  • Home
  • Services
  • Cybersecurity
    • Phish Tank
    • Protect Yourself
    • Protect FSU
    • Standards
  • Research
    • Governance
    • RCC User Accounts
    • RCC Account Login
    • RCC Documentation
    • RCC Training
  • About ITS
    • Leadership
    • Planning
    • Initiatives
    • Partnerships
    • News
    • Publications
    • Metrics
    • Policies
    • Contact
  • Help
    • myFSU Service Center
    • Classroom Support
    • IT Support
    • Training
    • FAQs
Desktop and Mobile Computing Banner
ITProPass
  1. Home
  2. Services
  3. ITProPass

ITProPass

Request This Service
Report a Problem 
Search for Help

Overview

Get on the fast track to tech help. The ITProPass allows qualified FSU IT professionals to bypass ITS Service Desk basic troubleshooting procedures as you work on resolving technology problems. The ITProPass also grants IT professionals access to the ITS Service Desk troubleshooting knowledge base for self-help resources. The ITProPass helps resolve technical issues faster and brings the FSU IT community closer together.

Highlights

Expedited Tech Help

routes IT professionals directly to the service provider who can help

Knowledge Base

access the ITS Service Desk knowledge base of advanced troubleshooting and tech help articles to resolve problems on your own  

Quicker Problem Resolution

bypass tier one support and skip initial intake procedures  

VIP Access

enjoy exclusive access to ITS troubleshooting documentation and direct contact with ITS service providers

Cost

Free

Dollar sign with slash

Available To

IT Pros

IT Pro Icon
IT Pros

Getting Started

Request this service 
 

Additional Information

Users must be IT professionals with an IT support background related to their job duties. 

ITProPass - How do I access articles and documentation? 

Service Desk Procedure - ITProPass: Active Directory 

Service Desk Procedure - ITProPass: Departmental Networking Matrix 

Service Desk Procedure - ITProPass: SharePoint Collaboration Service 

Service Desk Procedure - ITProPass: Anti-Virus/Anti-Malware Software Management Service 

Service Desk Procedure - ITProPass: Microsoft System Center Configuration Manager (SCCM) 

Related Services

ITS Service Desk

Need Help?

FAQs

  • Contact Us
    •    FSU Service Status
    •   myFSU Service Center
    •   850-644-4357
    •  Chat
    •   M-F 8AM-5PM

  • Students
  • Faculty
  • FSU ITS
  •   Staff  
  •  IT Pros 
  •  Facebook
  •  Instagram
  •  Twitter
  •  YouTube
  •  LinkedIn

Information Technology Services · 1721 W Paul Dirac Drive · Tallahassee, FL 32310

© Florida State University
Tallahassee, FL 32306

FSU Directory Assistance
Questions or Comments

Privacy Policy
Copyright

  • Like Florida State on Facebook
  • Follow Florida State on Instagram
  • Follow Florida State on X
  • Follow Florida State on Youtube
  • Connect with Florida State on LinkedIn
  • More FSU Social Media

Cookie Preferences