Get on the fast track to tech help. The ITProPass allows qualified FSU IT professionals to bypass ITS Service Desk basic troubleshooting procedures as you work on resolving technology problems. The ITProPass also grants IT professionals access to the ITS Service Desk troubleshooting knowledge base for self-help resources. The ITProPass helps resolve technical issues faster and brings the FSU IT community closer together.
Expedited Tech Help
routes IT professionals directly to the service provider who can help
access the ITS Service Desk knowledge base of advanced troubleshooting and tech help articles to resolve problems on your own
Quicker Problem Resolution
bypass tier one support and skip initial intake procedures
enjoy exclusive access to ITS troubleshooting documentation and direct contact with ITS service providers
Users must be IT professionals with an IT support background related to their job duties.
ITProPass - How do I access articles and documentation?
Service Desk Procedure - ITProPass: Active Directory
Service Desk Procedure - ITProPass: Departmental Networking Matrix
Service Desk Procedure - ITProPass: SharePoint Collaboration Service
Service Desk Procedure - ITProPass: Anti-Virus/Anti-Malware Software Management Service
Service Desk Procedure - ITProPass: Microsoft System Center Configuration Manager (SCCM)