Overview
Trouble connecting to Wi-Fi? Have a payroll question? Need a copier? The myFSU Service Center, powered by Salesforce Service Cloud, is a customer support system that makes it easy to get (and give) help with general university questions, tech troubles and more. Use the system to submit a case or search the knowledge base for hundreds of self-help articles for quick, DIY troubleshooting. University departments can use the customer relationship management (CRM) features to provide support and collaborate with other departments to offer a personalized customer experience.
Highlights
User-Friendly Design
intuitive webform with pre-populated fields and simplified dropdown menus
![](https://fsu.edu/_/s3.4/img/arrow/arrow-gt.png)
Knowledge Base
search hundreds of articles for self-service troubleshooting
![](https://fsu.edu/_/s3.4/img/arrow/arrow-gd.png)
Mobile-First
sleek, responsive design adjusts to different devices and screen sizes
![](https://fsu.edu/_/s3.4/img/arrow/arrow-n.png)
Agent Dashboard
efficient way to manage cases, view metrics and collaborate between agents
![](https://fsu.edu/_/s3.4/img/arrow/arrow-k.png)
Cost
Free
Available To
Students
Faculty
Staff
Departments
IT Pros
Alumni
Getting Started
Sign In using your FSUID and password
Additional Information
Case Management Overview
Download the PDF | Watch the Recording
Creating, Owning , Working and Closing Cases
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Collaborating with Consumer
Download the PDF | Watch the Recording
Collaborating Internally
Download the PDF | Watch the Recording
Additional Case Information
Download the PDF | Watch the Recording
Creating a Personalized List View
Download the PDF | Watch the Recording
Customizing a Report
Download the PDF | Watch the Recording