myFSU Service Center

Trouble connecting to Wi-Fi? Have a payroll question? Need a copier? The FSU Service Center, powered by Salesforce Service Cloud, is a customer support system that makes it easy to get (and give) help with general university questions, tech troubles and more. Use the system to submit a case or search the knowledge base for hundreds of self-help articles for quick, DIY troubleshooting. University departments can use the customer relationship management (CRM) features to provide support and collaborate with other departments to offer a personalized customer experience. 

  • User-friendly design | intuitive webform with pre-populated fields and simplified dropdown menus 
  • Email chat | simply reply to case emails to chat with the agent working a case 
  • Knowledge base | search hundreds of articles for self-service troubleshooting 
  • Mobile-first | sleek, responsive design adjusts to different devices and screen sizes 
  • Agent dashboard | efficient way to manage cases, view metrics and collaborate between agents 

Cost

There is no charge for this service.

Support

Agent Case Management Training 

Case Management Quick Guides 

Introductory Videos 

New to the myFSU Service Center? You can become more familiar by watching the introductory videos to give you a general understanding of the overall features and functions.  

Need Help?

Click the icons to contact the ITS Service Desk via phone, chat or webform.

Call
Online Chat
Support Request

2FA Enabled

This service is protected by 2FA.

Duo Mobile app
Google Play | Apple App Store 

Service Alerts

Check the ITS Service Status page for the latest info on outages and maintenance.

ITS Service Status

Available To

Student

Student

Faculty

Faculty

Staff

Staff

Departments

Departments

IT Pros

IT Pros

Alumni

Alumni