Whether fixing a server across the ocean or a laptop across town, remote assistance allows technicians to troubleshoot computers and mobile devices by accessing them remotely—from anywhere. Ideal for supporting distributed customers and remote workforces, remote assistance enables technicians to share the customer’s screen to see and experience the issues reported, making it easier to fix or guide customers through the task at hand. Technicians simply request permission from the customer to start a remote support session and begin troubleshooting. The tool, powered by BeyondTrust, offers file transfer, chat functionality and custom integrations for superior service.
supports Windows, Mac, Linux, iOS and Android devices
support sessions are recorded for quality purposes and complete audit trails
granularly manage team users, roles and session permission settings
ITS Support Portal powered by BeyondTrust Remote Assistance