(RingCentral)

Overview

As FSU transitions to a new phone services provider, some service offerings will no longer be available to new users, though ITS will continue to support these services for current users until the new systems are in place. We appreciate your understanding as we work to enhance and modernize university communication systems.

It is all in the cloud. RingCentral provides a secure call center experience without the hassle of complex office hardware. Hosted over the internet, RingCentral allows call centers to help customers quickly and efficiently from anywhere. RingCentral is currently being used by some university departments but has the capability to expand to all university call centers.

Highlights

User-Friendly Platform

RingCentral delivers a secure, hosted phone over the internet for your company

RingCentral KnowledgeBase

ask questions and gain insight into the specific things that you need to use when working your RingCentral phone

Location Flexibility

all you need is an internet connection which frees up your call center workers with flexibility

Advance Reporting

up-to-the-minute data and reporting tools, that will allow you to see how your call center is handling the overall customer experience, as well as monitor the performance of your agents