FSU Contact Center (hosted by RingCentral)

It is all in the cloud. RingCentral provides a secure call center experience without the hassle of complex office hardware. Hosted over the internet, RingCentral allows call centers to help customers quickly and efficiently from anywhere. RingCentral is currently being used by some university departments but has the capability to expand to all university call centers if needed. Hosted over the internet, RingCentral allows call centers to help customers quickly and efficiently from wherever they are.

  • User-friendly platform | RingCentral delivers a secure, hosted phone over the internet for your company 
  • RingCentral KnowledgeBase | Ask questions and gain insight into the specific things that you need to use when working your RingCentral Phone. Visit support.ringcentral.com to use the online knowledgebase 
  • Location Flexibility | All that is needed to access and work through RingCentral is an internet connection. Free up your call center workers with flexibility  
  • Advance Reporting | Up-to-the-minute data and reporting tools, that will allow you to see how your call center is handling the overall customer experience, as well as monitor the performance of your agents

Requirements

  • Internet Connection – A stable high-speed DSL, cable or fiber connection is recommended
  • Ring Central Desktop Application (soft phone)
  • RingCentral Phone Desktop (minimum requirements)
    • Windows
      • Windows 7, 64-bit, or later
      •  x64-based 2GHz processor
      • 8 GB RAM
      • 500 MB of free storage space
    • Mac
      • Mac OS X 10.13 High Sierra or later
      • Intel-based processor
      • 8 GB RAM
      • 500 MB of free storage space
  • Computer
  • Microphone, speakers, or headset

Cost

  • Standard rate | $92.25
  • Users with Salesforce integration | $107.25