The Service Desk is the first point of contact for assistance with services offered by Information Technology Services. Whether over the phone (644-HELP), in online chat sessions, or through Service Center support requests, the Service Desk is available to provide FSU users with the guidance and troubleshooting they need.
Hours of Operation
Monday-Friday 8:00AM-6:00PM ET
2019 Fall Semester Extended Hours
August 26-30 | 8AM-8PM ET
September 2 | FSU Closed
September 3-6 | 8AM-8PM ET
Need to reset your password?
Check out our How do I reset or change my FSUID password? FAQ for assistance.
Want to learn about ITS services before contacting the Service Desk?
Check out the resources below!
ITS Service Catalog - Browse our catalog to find information on service availability, features, requirements, training, support and more!
ITS FAQs - Find answers to your questions about ITS services by searching our knowledge base!
Looking for troubleshooting information?
The pages below provide useful tips and guides on how best to use our services or resolve common issues:
- Application Access Requests eORR
- Clear Cache and Cookies
- Computing Resources FAQs
- Delegated Access
- Directory Assistance
- Email Accounts
- FSUID Account Management
- FSU Campus Wi-Fi
- Gaming Device Registration
- Network Information and FAQs
- Reporting Phishing Emails
- Residence Hall Cable TV and Internet
- Student Computing Support
- Support Portal