Whether fixing a server across the ocean or a laptop across town, remote assistance allows technicians to troubleshoot computers and mobile devices by accessing them remotely—from anywhere. Ideal for supporting distributed customers and remote workforces, remote assistance enables technicians to share the customer’s screen to see and experience the issues reported, making it easier to fix or guide customers through the task at hand. Technicians simply request permission from the customer to start a remote support session and begin troubleshooting. The tool, powered by BeyondTrust, offers file transfer, chat functionality and custom integrations for superior service.

Multi-system compatible | supports Windows, Mac, Linux, iOS and Android devices
Double encryption | all sessions are double encrypted to comply with the FSU privacy policy and public record requirements
Session recordings | support sessions are recorded for quality purposes and complete audit trails
Team permissions | granularly manage team users, roles and session permission settings
Shared licensing | software licensing can be shared among support staff to minimize costs