Rebekah Dorn

Chief Experience & Support Officer

Rebekah Dorn leads the User Experience and Support team who actively engages our campus community, provides technology support to enhance the user experience and ensure our cybersecurity posture, and advocates for the evolving needs of our users.

The team strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support; and advances the presence and reputation of ITS across campus through a variety of communication and outreach platforms. Their impact can be seen through IT service management, IT service desk, IT partners program, desktop management, communications, marketing, outreach, change management and user experience.

Prior to her current role, Rebekah served as the senior director of strategy and outreach, director of user experience, a business analyst within ITS and the communications coordinator for the Division of Student Affairs.

Rebekah is a three-time alumna of FSU with a B.A. in communications, M.S. in higher education and Ph.D. in instructional design. She also serves as an adjunct professor in the College of Communication and Information, teaching Introduction to User Experience, IT and the Elderly, Intro to Project Management, and UX Design.

Rebekah has a passion for the community and is involved with several local, non-profit organizations, including Junior League of Tallahassee, Knight Foundation Community Catalyst and the Tallahassee/Leon County Commission on the Status of Women & Girls. She is married and is a mother to four children.