Effective Communication
This training will provide ITS employees with the knowledge to communicate clearly and appropriately with their colleagues and customers. The courses cover valuable skills, such as effective listening and working with difficult people.
These courses are recommended for all ITS staff members, and ITS encourages taking time to complete the self assessment and goal setting exercises to get the most out of this training.
Self Assessment
Files
Communication Self Assessment
(complete before starting training courses)
Communication Goal Setting Exercise
(complete after finishing training courses)
Duration
- ~10 minutes
Outcomes
- Rate yourself on aspects of communication
- Identify communication strengths and weaknesses
- Create SMART goals for expanding communication skills
Effective Communication
Courses
Duration
- ~5.5 hours
Outcomes
- Identify the four building blocks of effective communication
- Use effective listening to promote communication within a team
- Communicate with people with different backgrounds and personalities
