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850-644-HELP

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*This feature is only available during the Service Desk hours of operation.

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Orders and Repairs

Before requesting a repair or placing an order, visit the Service Catalog for information on services offered or supported by ITS. Our service pages feature Request this Service and Support sections which detail the best way to access, request, order, or receive support.

Place an order (TSR)

Place an order (TSR) when your department needs to obtain an estimate or request cable TV, cellular services and equipment, conference calling, desktop backup, telephones, web conferencing, or wireless access points.

Request a repair (RN)

Request a repair (RN) when you're experiencing problems with services such as cable TV, conference calling, telephones, web conferencing, or wired networking.

 


Hours of Operation

Service Desk Icon

Service Desk:

Monday-Friday 8:00AM-6:00PM ET
 

Student Computing Support icon

Student Computing Support:

Monday-Friday 8:00AM-4:30PM ET

   


Technology Consultation

ITS offers a variety of consultation services to university units for professional guidance on technology planning, usage and security.


After-Hours Support

For support after hours, call 850-644-HELP and select the appropriate option. All non-emergency requests will be handled in the order received when we return to normal business hours.

NOTE: Housing residents experiencing problems after hours must contact the front office of their residence hall.

  • Press 1: For automated directory assistance
  • Press 2: To leave a message for ITS
  • Press 3: To be transferred to the FSU Police Department for major building security and access outages
  • Press 4: To be transferred to the ITS 24-hour call center for emergencies regarding a network, server, telephone or system outage

University IT Support

Contact information for dedicated IT support in colleges and departments across campus

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