Upcoming Microsoft Trainings

Running now through August 2022

Browse by Month: September 2021 | October 2021 | November 2021 | December 2021 | January 2022 | February 2022 | March 2022 | April 2022 | May 2022 | June 2022 | July 2022 | August 2022

 

Date Time Category Training Description Location
September 7, 2021 11AM ET Microsoft 365 Microsoft Outlook Level 100 Calendars in one convenient spot. Get started by learning to navigate Outlook, customize your experience, and increase your productivity.

Objectives:
• Learn to navigate Microsoft Outlook
• Set up and access Outlook modules
• Use advanced features of Outlook to increase productivity and manage time
• Use Outlook mobile for on-the-go requirements

Join via Microsoft Teams
September 14, 2021 11AM ET Microsoft 365 Microsoft OneNote Level 100 Learn about OneNote, a digital note-taking app that provides a single place for keeping all your notes, research, plans, and information. Notes are easy to organize, print, and share, and you can search and find important information quickly.

Objectives:
• Discover OneNote versions and the differences between them
• Understand how to navigate OneNote and organize content across notebooks, sections, and pages
• Learn how to bring different types of content together
• Understand how to create a notebook and format notes
• Use OneNote to organize meeting notes
• Set up OneNote for team collaboration

Join via Microsoft Teams
September 21, 2021 11AM ET Microsoft 365 Microsoft Planner Level 100 While the Planner course can stand on its own, it is recommended to be taken with the Microsoft Teams course.
This course introduces how to use Planner to allow teams to work together effortlessly by organizing projects visually in an easy-to-use application that works seamlessly across all your devices.

Objectives:
• Understand Planner navigation and Microsoft 365 integrations
• See how to create and organize a plan
• Share a plan and assign tasks
• Learn to stay on top of tasks assigned to you
• Learn to stay on top of the project using charts, calendars, and specialized views Work with Planner in Teams or SharePoint Online

Join via Microsoft Teams
September 28, 2021 11AM ET Microsoft 365 Microsoft Modern Desktop Level 100 Work smarter with Microsoft’s new Modern Desktop course. Learn more about managing content, staying secure and working faster and more productively using new features in Microsoft 365, Edge and Windows.

Objectives:
• Improve how work gets done by understanding new productivity tools across Windows, Edge, and Microsoft 365 apps.
• Find and discover information with the intelligence of Microsoft Search.
• Understand the update experience for Windows and Office.
• Work with new security tools that better secure data and devices.
• Experience enhanced teamwork and collaboration using Microsoft 365 Cloud tools

Join via Microsoft Teams
October 5, 2021 3PM ET Microsoft 365 Tasks in Microsoft 365 Level 100 This course introduces the unified task experience in Microsoft 365 with a focus on To Do and Planner.

Objectives:
• Manage your work with tasks across Microsoft 365
• Work with tasks in Outlook, shared Office documents, and in Teams
• Manage individual tasks and build “your day”
• Assign team tasks and build a plan
• Explore various views to get the most out of task management

Join via Microsoft Teams
October 12, 2021 3PM ET Microsoft 365 Microsoft To Do Level 100 This course introduces how to manage your tasks easier by allowing you to manage your to do list anywhere, set up an intelligent and personalized daily planner, and share lists with colleagues.

Objectives:
• Understand To Do use cases and integrations
• Configure the To Do experience by reviewing settings
• Learn to use List as a smart daily planner
• Make use of smart lists
• Learn to stay on track by setting steps, due dates, and reminders
• Organize and share task lists with others

Join via Microsoft Teams
October 19, 2021 3PM ET Microsoft 365 Microsoft PowerPoint Level 100 PowerPoint allows you to create, view, present, or share presentations quickly and easily. Get started by learning to navigate PowerPoint, design presentations, and use helpful presentation tools.

Objectives:
• Navigate the PowerPoint interface and view available options
• Learn to design presentations using helpful tools
• Bring slides to life with transitions and animations
• Learn to collaborate with others during the editing process
• Utilize helpful tools for presenting

Join via Microsoft Teams
October 26, 2021 3PM ET Microsoft 365 Microsoft PowerPoint Level 200 Deeply integrated with Microsoft 365 including utilization of one’s digital identity within Microsoft 365. Permissions, presence, and more are tied to this identity.

Objectives:
• Understand and practice using Themes available in PowerPoint
• Using the Design Ideas menu to use alternate slide formats automatically generated
• Using Animation effects including Entrance, Emphasis, Exit and Motion Paths
• Best practices include transitions and animations, WordArt, SmartArt, tables and charts, links and videos
• 3D models and morphing for additional motion options

Join via Microsoft Teams
November 2, 2021 11AM ET Microsoft 365 Microsoft Cloud Storage: OneDrive for Business and SharePoint Online Level 100 In this new hybrid work environment, interchanging between office and home for work, you can create, view, edit and share files on the go. The modern experience in SharePoint Online is designed to be compelling, flexible, and faster, making it easier for anyone to create beautiful, dynamic sites and pages that are mobile-ready.

Objectives:
• Access and edit your files from all your devices
• Share inside or outside your organization
• Work together in real-time on Office documents
• Quickly find the files that matter to you
• Keep your files protected and backed up

Join via Microsoft Teams
November 9, 2021 11AM ET Microsoft 365 Microsoft SharePoint Online Level 100 This course focuses on the SharePoint Online experience in communication and team sites. Attendees will learn how to share and manage content, find information, and collaborate across your organization. This introductory course focuses on the experience for site members.

Objectives:
• Successfully navigate SharePoint team and communication sites
• Understand Microsoft 365 groups
• Work with SharePoint document libraries
• Share files and folders with users outside of a group
• Utilize shared resources in team sites including lists, plans, and notebooks

Join via Microsoft Teams
November 16, 2021 11AM ET Microsoft 365 Microsoft SharePoint Online Level 200 This course expands on more advanced features of SharePoint Online sites, focusing on Site Ownership and Architecture. Attendees of this course can expect to learn about sharing and permissions, workflow management, content types, and various site architecture components for building effective team sites.

Objectives:
• Understand SharePoint Online team sites, communication sites, and hub sites
• Plan a successful site by understanding functionality and best practices
• Customize the look of a SharePoint site
• Build a site and utilize web parts
• Set approvals for documents
• Analyze usage data for a site

Join via Microsoft Teams
November 23, 2021 11AM ET Microsoft 365 Microsoft Excel Level 100 Microsoft Excel, the spreadsheet app, lets you create, view, edit, and share files quickly and easily. Get started by learning to navigate excel, organize data, and use basic formulas.

Objectives:
• Navigate Excel ribbon options.
• Format Excel workbooks and worksheets
• Use formulas, functions and validate to work with data.
• Learn print processes for excel workbooks.

Join via Microsoft Teams
November 30, 2021 11AM ET Microsoft 365 Microsoft Excel Level 200 Take a dive into the intermediate features of Excel formatting, functions, and accessibility. Attendees taking this course should have a strong understanding of Excel’s basic features, navigation, functions, and custom formulas.

Objectives:
• Expand knowledge of notable functions in Excel
• Understand a wide variety of cell formatting to manipulate and interpret data
• Learn to create Pivot tables for data analyzation
• Understand options to restrict and protect data in Excel
• Utilize accessibility options in Excel using the Check Accessibility tool and how to add alternative text

Join via Microsoft Teams
December 7, 2021 3PM ET Microsoft 365 Microsoft Word Level 100 The trusted word app lets you create, edit, view, and share files with others quickly and easily. Get started by learning to navigate Word, make impactful documents, and review your content with ease.

Objectives:
• Navigate the Word interface and view available options
• Use rich formatting and layout options to express ideas in writing
• Understand how to jump-start documents with modern templates, themes, and style sets
• Use editing tools to review your document and get intelligent suggestions
• Learn to share files to quickly invite others to edit or view your document

Join via Microsoft Teams
December 14, 2021 3PM ET Microsoft 365 Microsoft Word Level 200 This course will teach how to take word documents to the next level with advanced features. We will cover advanced features such as comparing and merging documents, creating and formatting a table of contents, document translation and more.

Objectives:
• Review where to find relevant features with the Ribbon
• Learn how Compare and Merge can save time
• Organize your work by creating a Table of Contents
• Gather ideas and thoughts with Comments and Suggestions
• Learn to quickly translate your work in sections or the entire document.
• Convert documents into emails with Mail Merge, while preserving Formatting Options

Join via Microsoft Teams
December 21, 2021 3PM ET Microsoft 365 Microsoft Yammer Level 100 Yammer is a social networking tool to openly connect and engage across your organization. Learn to discover and engage communities so you can discuss ideas, share updates, and network with others.

Objectives:
• Navigate and discover communities in Yammer
• Engage in public conversations or send private messages
• Set notifications on posts that you care about
• Learn to create and manage communities
• Utilize Yammer across Microsoft 365, including in Microsoft Teams

Join via Microsoft Teams
January 11, 2022 11AM ET Microsoft Teams Microsoft Teams Level 100 This introductory course shows the fundamentals to navigate Teams, get your team up and running, and start having conversations.

Objectives:
• Navigate Microsoft Teams and get to know key features
• Learn about Activity, Chat, Teams, Calling, Calendar and Files
• Search to easily find messages, people or files
• Understand shared resources available across your Teams
• Join your first meeting
• Set up your interface, profile and notifications

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January 18, 2022 11AM ET Microsoft Teams Microsoft Teams Level 200 Improve your facility with Teams by learning advanced features, leveling up your meetings, and extending your experience with apps.

Objectives:
• Reinforce knowledge of Teams navigation while learning advanced features
• Learn effective strategies for creating, structuring, and managing Teams
• Improve your efficiency with advanced search and commands
• Work collaboratively with files
• Learn new feature to support the meeting lifecycle
• Extend your experience with apps

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January 25, 2022 11AM ET Microsoft Teams Microsoft Teams Channels & Files Level 100 This training focuses on Team channels and working with shared files. Channels are where work gets done—it is where you’ll find conversations, apps, and shared files.

Objectives:
• Understand shared resources in Microsoft Teams
• Learn about owner, member, and guest capabilities
• Organize teamwork using channels
• Work in channels by having conversations, sharing files, and connecting apps
• Collaborate on shared files

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February 1, 2022 3PM ET Microsoft Teams Microsoft Teams Chat & Meetings Level 100 This training looks at two key communication tools in Teams, Chat and Meetings, to help you take collaboration to the next level using Teams.

Objectives:
• Learn when to use Chat and Meetings in Teams
• Participate in one-on-one, group, and meeting chats
• View and manage chats and meetings
• Understand how to view meeting details
• Take collaboration to the next level with real-time audio, video, and screen sharing

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February 8, 2022 3PM ET Microsoft Teams Microsoft Teams Meetings Level 100 The meetings workload includes audio conferencing, video and sharing. This course will demonstrate key features of Meetings while focusing on running more effective meetings.

Objectives:
• Understand meeting scenarios
• Experience the meeting lifecycle
• Learn to schedule meetings from Teams or Outlook
• Be set up to look and sound great on camera
• Utilize the meeting recording, notes and chat for ongoing collaboration

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February 15, 2022 3PM ET Microsoft Teams Microsoft Teams Breakout Rooms Level 100 Virtual breakout rooms are the latest innovation in Microsoft Teams. With breakout rooms, meeting hosts can break participants into separate meeting rooms for smaller group discussions, then bring groups back to the main meeting.

Objectives:
• Discover how to set up breakout rooms in a Microsoft Teams meeting
• Understand how to manage breakout rooms as the meeting organizer
• Explore the participants’ experience of breakout rooms
• Learn how to bring breakout room participants back to the main meeting

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February 22, 2022 3PM ET Microsoft Teams Microsoft Teams Live Event (Attendee) Level 100 Teams is for more than just communication and collaboration– attend a keynote presentation with up to 10k attendees using a Teams live event.

Objectives:
• Learn about browser settings
• Understand types of live events – public and private
• Joining a live Teams event
• How to access recorded live events
• Understanding how to use Chat for live Q&A

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March 1, 2022 11AM ET Microsoft Teams Microsoft Teams Live Event (Organizer) Level 100 Teams is for more than just communication and collaboration. Host a companywide keynote presentation or host a digital event for larger audiences.

Objectives:
• Organizing a Teams live event including creation and sharing
• Presenter functions including screen sharing, audio and video
• Producer functions including health check, meeting settings and how to manage Chat
• Best practices to consider

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March 8, 2022 11AM ET Microsoft Teams Microsoft Teams as a Platform Integrating Apps Level 200 Using apps in Microsoft Teams allows organizations to bring key info, common tools, and trusted process to a single secure location. This training will show the capabilities of applications in Teams and the ways people interact with them.

Objectives:
• Identify types of apps, extension points for apps, and their User Interface (UI) elements in Teams
• Efficiently use apps in a collaborative workspace
• Access and install apps from the app store
• Manage applications for a Team or group

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March 15, 2022 11AM ET Microsoft Teams Microsoft Teams for Higher Education (Level 100) Higher Education faculty and staff will learn core elements of Microsoft Teams, including how to create and use Class Teams; collaborate efficiently with internal colleagues and external partners through chat, calls, and meetings.

Objectives:
• Learn about the core elements of Microsoft Teams
• Understand how to use Class teams to create collaborative learning environments
• Explore how to create and manage virtual class meetings and live events
• Learn how assignments can be created, graded, and returned to students in Teams

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March 22, 2022 11AM ET Microsoft Teams Microsoft Teams Meetings for Educators (Level 100) Learn best practices for meetings in Microsoft Teams to improve student instruction and engagement. Educators will learn Teams navigation and integration with other Office applications to increase comfort and competency in running online and hybrid classes.

Objectives:
• Get an overview of Microsoft Teams
• Understand the basics of Microsoft Teams meetings and its capabilities
• Learn how to schedule and create meetings in Teams
• Explore key features in Microsoft Teams meetings for holding meetings and classes
• Recognize that Microsoft Teams can be customized for groups and institutions

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March 29, 2022 11AM ET Microsoft Teams Microsoft Teams Breakout Rooms (Level 100) Virtual breakout rooms are the latest innovation in Microsoft Teams. With breakout rooms, Educators can break groups into separate meeting rooms for small group collaboration or 1:1 instruction, while using application like OneNote or whiteboard in breakout rooms.

Objectives:
• Discover how to set up breakout rooms in a Microsoft Teams meeting
• Understand how to manage breakout rooms as the meeting organizer
• Explore the participants’ experience of breakout rooms
• Learn how to bring breakout room participants back to the main meeting

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April 5, 2022 3PM ET Microsoft 365 & Minecraft: Education Edition Microsoft OneNote Class Notebook (Level 100) Learn about using OneNote to organize your lesson plans and course content in your own digital notebook. With a personal workspace for every student, a content library for handouts, and a collaboration space for lessons and creative activities, OneNote for Education empowers students to create their best work.

Objectives:
• Learn how to create and set up a OneNote Class Notebook in Teams
• Optimize lesson planning and gathering materials within Class Notebook by embedding content
• Explore how OneNote Class Notebook enables collaborative student learning
• Encourage class collaboration in the Collaboration Space with live coauthoring, drawing and digital ink tools, with the ability to see individual students' contributions
• See how OneNote Class Notebook allows visibility into student learning and real-time feedback by embedding Forms quizzes and other assessments and private 1:1 feedback within Student Notebooks

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April 12, 2022 3PM ET Microsoft 365 & Minecraft: Education Edition Microsoft Teams Assignments and Assessments for Education (Level 200) Microsoft Teams for Education includes functionality that enables educators to create, assign, collect, and grade assignments from within Teams and track student work from the Grades tab. Using Formsbased assessments help educators save time grading, enabling them to use data-driven insights to connect and clearly communicate with students and parents.

Objectives:
• Using Microsoft Teams for Education Assignments and Grades
• Designing rubrics in Microsoft Teams Assignments
• Accessing Forms in Teams to create, share, and review assessments
• Sharing Forms quizzes, polls, and surveys with a few students or multiple classes
• Creating automatically graded assessments and collecting and visualizing evaluation data
• Using Education Insights to surface data that helps identify student engagement, progress, and areas of concern

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April 19, 2022 3PM ET Microsoft 365 & Minecraft: Education Edition Teaching with Minecraft (Level 100) Minecraft: Education Edition is a game-based learning platform that builds skills, unleashes creativity, and engages students in collaboration and problem-solving. This course shows how to navigate in Minecraft and access a wide range of lessons plans, mapped to grade level and curriculum standards in a variety of subjects. We’ll also touch on specific features designed for the classroom including accessibility options, assessment tools, and other settings.

Objectives:
• Discover classroom resources and communities on the Minecraft Education Edition website
• Learn to manage settings and worlds within Minecraft: Education Edition
• Utilize in-game tools to create interactive lesson-based gameplay
• Create in-game assessments and provide feedback to students

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April 26, 2022 3PM ET Microsoft 365 & Minecraft: Education Edition Microsoft Accessibility in Education: Inclusive Learning Tools (Level 100) Learn to make every learning environment accessible for students of all abilities and needs. This introductory course teaches attendees about Microsoft’s Inclusive Learning.

Objectives:
• Learn about the importance of meeting the needs of all learners.
• Recognize why accessibility in the classroom is important.
• Explore the four main categories of Inclusive Learning Tools available.
• Review seven steps to making learning more accessible.

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May 3, 2022 11AM ET Microsoft 365 Microsoft Bookings Level 100 This course introduces Microsoft Bookings to help you simplify how you manage and schedule appointments.

Objectives:
• Understand how Microsoft Booking integrates with the user’s Microsoft 365 digital identity
• Learn how to access and navigate Bookings via the web browser and Microsoft Teams application
• Learn how to create and customize services in a Bookings calendar
• Understand Staff Types, how to add, search, and manage Staff
• Understand how to add and edit Customer information

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May 10, 2022 11AM ET Microsoft 365 Microsoft Forms Level 100 This course introduces Microsoft Forms and demonstrates how to create surveys, quizzes, and polls, how to respond in nearly any browser or mobile device, and how to analyze those responses.

Objectives:
• Understand navigation and functionality in Microsoft Forms
• Create forms, quizzes, and polls
• Change visual layout
• Configure access and sharing settings
• Learn question types
• Make use of branching forms
• Analyzing responses

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May 17, 2022 11AM ET Microsoft 365 Microsoft Lists Level 100 Learn to stay on top of it all with Lists, the smart information tracking app in Microsoft 365.

Objectives:
• Navigate and understand core functionality of Microsoft Lists
• Create, share, and track lists
• Customize with custom views
• Build lists from a template
• Understand SharePoint Online and Teams integrations
• Understand column types

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May 24, 2022 11AM ET Microsoft 365 Microsoft Stream Level 100 Microsoft Stream is an enterprise video service where people in your organization can upload, view, and share videos securely. This course introduces how to view, manage, and share videos that aid in your team’s collaboration.

Objectives:
• Navigate Microsoft Stream and discover content
• Understand how to upload and manage video
• Edit videos directly in Stream
• Add intelligence to videos
• Make videos engaging with a survey, poll, or quiz
• Share videos and utilize integrations across Microsoft 365

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May 31, 2022 11AM ET Microsoft 365 Microsoft Whiteboard Level 100 Microsoft Whiteboard is the collaborative digital canvas in Microsoft 365 for effective meetings and engaging learning. Use Microsoft Whiteboard tools to maximize outcomes with ink, stickers and more.

Objectives:
• Understand what is Microsoft Whiteboard
• Access Microsoft Whiteboard desktop and web applications
• Create and annotate a new whiteboard using the Team’s meeting process
• Format, share and collaborate with others using Microsoft Whiteboard

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June 7, 2022 3PM ET Microsoft 365 Accessibility Creating Accessible Content Level 100 There is no limit to what people can achieve when technology reflects the diversity of all who use it. This course shows how people at school and work can achieve more with the built-in accessibility tools and features in Microsoft technologies.

Objectives:
• Learn how to set up and navigate the settings within Windows 10, Office Desktop applications, and Teams
• Customize elements of your operating system and Office applications
• Come away with the ability to tailor Windows and Office experience through the understanding of the integrated features that make our products one the most inclusive in the industry
• Learn how assistive technology can empower communication and learning

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June 14, 2022 3PM ET Microsoft 365 Accessibility Low Vision Level 100 Learn about accessibility tools and features for people who are color blind or have low vision.

Objectives:
• Learn how to set up and navigate the settings within Windows 10, Office Desktop applications, and Microsoft Teams
• Customize elements of your operating system and Office applications
• Come away with the ability to tailor Windows and Office experience through the understanding of the integrated features that make our products one the most inclusive in the industry
• Learn how assistive technology can empower communication and learning

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June 21, 2022 3PM ET Microsoft 365 Accessibility Hard of Hearing Level 100 Learn about specialized features for those who are hard of hearing, have hearing loss, or have deafness.

Objectives:
• Learn how to set up and navigate the settings within Windows 10, Office Desktop applications, and Teams.
• Customize elements of your operating system and Office applications
• Come away with the ability to tailor Windows and Office experience through the understanding of the integrated features that make our products one the most inclusive in the industry
• Learn how assistive technology can empower communication and learning

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June 28, 2022 3PM ET Microsoft 365 Accessibility Neurodiversity Level 100 Innovative tools such as dictation and Windows Hello sign-in can make the digital world more accessible for those who live with dyslexia, seizures, autism, or other cognitive differences.

Objectives:
• Learn how to set up and navigate the settings within Windows 10, Office Desktop applications, and Teams
• Customize elements of your operating system and Office applications
• Come away with the ability to tailor Windows and Office experience through the understanding of the integrated features that make our products one the most inclusive in the industry
• Learn how assistive technology can empower communication and learning

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July 5, 2022 11AM ET Microsoft Windows Microsoft Windows 10 and Surface Level 100 This course is intended to provide a showcase of the Microsoft Surface products and accessories and provide an overview on how to get started, get organized and work efficiently using Windows 10.

Objectives:
• Understand Surface hardware components and accessory options
• Learn to ink with Microsoft products
• Get organized and work efficiently using Microsoft Windows 10

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July 12, 2022 11AM ET Microsoft Power Platform Foundations Level 100 Using Power Platform in Microsoft Teams allows organizations to bring key information, common tools, and trusted process to the place where they gather, learn, and work. Power Automate, Power Apps, Power Virtual Agents, and Power BI in Teams allow process, efficiency and reporting quick access for overall business management. This training will show the capabilities of Microsoft Power Platform in Teams and the ways business can use them.

Objectives:
• Identify types of apps, data types, relational data
• Build concepts for low-code apps in Teams
• Understand how to create workflows using templates
• Create and enable chatbots for simple conversational AI (artificial intelligence)
• Organize and filter data for easy-to-use reporting purposes

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July 19, 2022 11AM ET Microsoft Power Platform Microsoft Power BI Level 100 Power BI is a collection of software services, apps, and connectors that work together to turn unrelated sources of data into coherent, visually immersive, and interactive insights. This course will provide an overview Power BI and how its services and applications work together to connect a data source to begin visualizing data.

Objectives:
• Learn about Power BI and how its services and applications work together to make your business more efficient
• Understand the building blocks of a Power BI dashboard
• Connect a data source to a Power BI dashboard and begin visualizing data
• Save a Report and share within the Power BI service

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July 26, 2022 11AM ET Microsoft Power Platform Microsoft Power BI Desktop Level 2 Power BI enables everyone at every level of your organization to make confident decisions using analytics. Once you get started with Power BI Desktop, you can go from data to insight to action with hundreds of data visualizations, built-in AI capabilities, a tight Excel integration and prebuilt and custom data connectors to develop rich and interactive reports to share with colleagues.

Objectives:
• Understand the building blocks of Power BI Desktop
• Explore the data prep capabilities of Power Query
• Write formulas and model your data
• Begin visualizing data and formatting a report
• Save and publish a report to the Power BI service

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August 2, 2022 3PM ET Microsoft Power Platform Microsoft Power Apps Level 100 Power Apps increases agility across your organization by helping you rapidly build low-code apps that modernize processes and solve tough challenges. Get started by taking a tour of Power Apps and creating your first app.

Objectives:
• Learn the components of Power Apps
• Connect an app to a data source
• Build a canvas app from blank
• Learn to share an app within an organization
• Understand how Power Apps integrates with other products and services

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August 9, 2022 3PM ET Microsoft Power Platform Microsoft Power Automate Level 100 Microsoft Power Automate streamlines repetitive tasks and processes— so you can focus your attention where it’s needed most. In this course, learn the basics of Power Automate and start creating flows from templates or from scratch.

Objectives:
• Learn about triggers and actions, the main components of a flow
• Understand the types of flows available in Power Automate
• Take a tour of Power Automate
• Utilize templates to create various flows
• Build a flow from scratch

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August 16, 2022 3PM ET Microsoft Power Platform Microsoft Virtual Agents Level 100 Microsoft Virtual Agents can help you respond rapidly to your customer and employee needs using intelligent chatbots. In this course, you’ll create, publish, and analyze the performance of your first chatbot.

Objectives:
• Learn the components of Power Virtual Agents
• Create a bot and work with topics and nodes
• Design and test a conversation path
• Publish a bot to a test page
• Understand how to analyze the performance of a bot

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