Virtual Server Hosting

ITS offers virtual server hosting for departments. ITS' virtual machine service is a cost effective alternative to operating a departmental server and includes storage and backup services. Virtual Server hosts are provisioned utilizing clustered enterprise class servers running the VMware/ESX virtualization suite. Virtual server host services include basic operating system installation (Windows or Red Hat Enterprise Linux) and operating system patches as well as local and offsite backups. Customers are responsible for their own application installation, configuration, management, and security.
  • Departments
  • ITS provisions the virtual machine with the memory, CPU, and disk space configuration requested by the customer.
  • ITS will install the base operating system (supported versions of Microsoft Windows or Red Hat Enterprise Linux) on the VM (virtual machine).
  • ITS will configure the network on the VM and provide basic user access to the system.
  • For Windows hosts on the enterprise AD, ITS will apply monthly Microsoft operating system patches.
  • For Red Hat Enterprise Linux hosts, ITS will apply Red Hat updates on a monthly basis.
  • The customer is responsible for their own applications – installation, configuration, management, and security. This includes adhering to the ITS Vulnerability Management Standards
  • Local and offsite copies of file system backups are included in the service to protect against data center loss. Customers with databases on their hosts need to configure their own database backups. If those backups are written to the local file system, they will be included in the ITS provided file system backups.
  • Departments purchasing a virtual machine from ITS must have someone who has the skills and knowledge needed to manage and maintain their applications. In addition, they would need some basic system administration skills appropriate to the operating system running on their VM.
  • Departments must adhere to ITS vulnerability management standards which address requirements for systems and applications to be properly secured, patched, and protected from vulnerabilities. For specific details, see the ITS Vulnerability Management Standards.
  • Departments must have an internal P.O. to ITS in the OMNI AR/billing system and work with their department budget manager to add a line to that P.O. for ITS Virtual Computing Services for the expected cost. This is required to facilitate billing/charging prior to ordering the service.

Pricing for virtual servers varies based on configuration of the virtual machine. The rate structure is as follows:

  • $1.41 per vCPU per month
  • $17.01 per GB memory per month
  • $0.29 per GB disk per month

Please contact for a specific quote or to discuss your department's virtual server hosting needs.

Submit a support request with the following information:

  • Category: IT Support Services
  • Specialty Type: Virtual Server Hosting (VM)
  • Detail: New virtual machine request
  • Backups are taken nightly and copies are stored locally and off-site.
  • Backup retention is 30 days.
  • Note that although offsite copies of backups are kept, this service will not be available in case of a disaster that involved loss of the data center. The offsite copies of the backups would be available to restore from when suitable replacement infrastructure is made available.
  • Billing is done monthly in arrears via an internal Purchase Order from the department to ITS
  • For more information about the auxiliary ordering/billing process, please see
  • For more information about this service, email

Submit a support request with the following information:

  • Category: IT Support Services
  • Specialty Type: Virtual Server Hosting (VM)
  • Detail: Choose one of the following:
    • Modify virtual machine
    • New virtual machine request
    • Request a quote
    • Virtual Machine connection
    • other