Network Services

Departmental networking services and resources such as wiring/circuits, connectivity, and network tools/management, including: Access Control List (ACL), Domain Name Service (DNS), Network Time Service (NTP), Internet Protocol (IP) assigned addressing, Dynamic Host Configuration Protocol (DHCP), auto-assigned addressing, local telecommunications provider connections, and Virtual Private Network (VPN) service.

Access Control List (ACL) Management

ITS manages the Access Control Lists (ACLs) on the routers on the campus network. ACL changes might be required to allow or disallow various network services to be available to departmental networks.

Request this Service:

To request an ACL be added/modified:

  • Submit a support request with the following information:
    • Category: IT Support Services
    • Specialty Type: Network Support
    • Detail: Access Control List (ACL), DHCP
    • Include the following information in the Details section of your case:
      • Source IP:
      • Protocol:
      • Port:
      • Service description:
      • Destination IP:
      • Protocol:
      • Port:
      • Service description:

Example ACL requests:

A systems administrator has just configured a new web server and would like to provide web services to any IP address in the world:

  • Source IP: world
  • Protocol: tcp
  • Port: N/A
  • Service description: web services - N/A
  • Destination IP: IP address of web server
  • Protocol: tcp
  • Port: 80,443
  • Service description: http, https - web services

A systems administrator has just configured a new server and would like for the sys admin staff to be able to access it via ssh from their specified IPs:

  • Source IP: specific range (sys admin workstations)
  • Protocol: tcp
  • Port: N/A
  • Service description: web services - N/A
  • Destination IP: IP address of new server
  • Protocol: tcp
  • Port: 22
  • Service description: ssh - secure shell services
Support:

HELP

  • Submit a support request with the following information:
    • Category: IT Support Services
    • Specialty Type: Network Support
    • Detail: Access Control List (ACL), DHCP

Domain Name Service (DNS)

This service resolves host names to network addresses for the fsu.edu domain.

Additional Information:

DNS Address - These machines translate IP numbers into names. Enter both primary and secondary servers for your appropriate region. See Domain Name Guidelines.

  • On Campus computers use:
    • Primary = 128.186.8.8
    • Secondary = 128.186.6.103
  • Off-Campus computers (including dialup machines and offices located in Innovation Park), use:
    • Primary = 128.186.6.103
    • Secondary = 128.186.8.8

Domain Name

IP Address Internet Protocol - The identity of a machine on a network.

fsu.edu

Each machine has a unique IP address. If you do not know your IP number you should ask your local network administrator. Otherwise you can send an email to hostmaster@fsu.edu. Never never enter in a bogus IP.

Request this service:

To register a host name associated with a given network address:

  • Submit a support request with the following information:
    • Category: IT Support Services
    • Specialty Type: Network Support
    • Detail: DNS, DHCP, Hostmaster
Support:

FAQS

HELP

  • Submit a support request with the following information:
    • Category: IT Support Services
    • Specialty Type: Network Support
    • Detail: DNS, DHCP, Hostmaster

Dynamic Host Configuration Protocol (DHCP)

DHCP stands for "Dynamic Host Configuration Protocol", enabling a network to assign a temporary IP address to a computer, or host, automatically when the host connects to the network. The Residence Hall Network (RESNet) uses DHCP. Departments can be configured to use DHCP.

To request additional information:
  • Submit a support request with the following information:
    • Category: IT Support Services
    • Specialty Type: Network Support
    • Detail: DNS, DHCP, Hostmaster
Support:

FAQS

HELP

  • Submit a support request with the following information:
    • Category: IT Support Services
    • Specialty Type: Network Support
    • Detail: DNS, DHCP, Hostmaster

IP Address Management

Information Technology Services is responsible for the management of IP addresses on campus. IP addresses used by a client computer and the adjacent network switches to connect the client to the local multicast router.

Additional Information:

ITS implements:

  • The Management of campus IP infrastructure
  • Prevents subnets and DHCP scopes from filling up
  • Periodically audits the network and DHCP servers for IP changes
  • IPv4 addresses assigned to FSU and Private IPv4 addresses managed by ITS (use of Private IPv4 address on campus requires allocation from ITS to avoid duplication)
    • 128.186.xxx.xxx, 146.201.xxx.xxx
    • Private IPv4 address space (aka RFC1918):

      RFC1918 name

      IP address range

      24-bit block

      10.0.0.0 – 10.255.255.255

      20-bit block

      172.16.0.0 – 172.31.255.255

      16-bit block

      192.168.0.0 – 192.168.255.255

Request this Service:

To request IP address(es):

  • Submit a support request with the following information:
    • Category: IT Support Services
    • Specialty Type: Network Support
    • Detail: DNS, DHCP, Hostmaster
    • Include the following information in the Details section of your case:
      • Subnet
      • VLAN
      • Current IP
      • Name of Department
      • Name of Building
      • Name/contact info of your technical staff
      • Room number
      • Port
      • Protocol
      • Other useful information
Support:

FAQS

HELP

  • Submit a support request with the following information:
    • Category: IT Support Services
    • Specialty Type: Network Support
    • Detail: DNS, DHCP, Hostmaster

Network Time Protocol (NTP) Server

Information Technology Services provides Network Time Protocol support as defined in RFC 1305 for version 3 and for version 4 as widely deployed across the Internet. The servers operate at Stratum 2 and synchronize with several Stratum 1 servers off-site as well as each other. The names ntp1, ntp2 and ntpa are aliases for dns1, dns2 and dnsa. By consulting these servers rather than others off-site client computers will reduce the wide area bandwidth requirement.

Port Management - Standard (Baseline) Services

Features:

Standard Baseline Services include:

  • Core Switches and Routers
  • Core Service Access Control Lists
  • Network Management hardware and software
  • Management of Campus Wide Bandwidth (Inter and Intra Campus)
  • Dynamic Host Configuration Protocol (DHCP) services
  • Domain Name Server (DNS) services
  • Network Authentication services
  • Connectivity to the Wide Area Network (Internet, Internet2, etc.)
  • Outdoor Wireless Coverage On campus
  • Secure encrypted wireless login for faculty and staff (via FSUSecure)
  • Rudimentary network design and architecture (Up to 10 hours per year)
  • Rudimentary network capacity planning (Up to 10 hours per year)
Cost:

Standard network services are centrally funded and provided at no cost to University Departments.

Additional information:

    Standard services are subject to change without notice.

    Support:

    HELP

    Port Management - Premium (SLU) Services

    The Service Level Understanding (SLU) establishes general terms, conditions and expectations concerning the delivery of information technology services, and defines roles, responsibilities and commitments of Information Technology Services (ITS) and Departmental Partner.

    Features:

    Services include:

    • Standard (Baseline) Services
    • 10/100/1000 Mbps port connectivity (contingent on data wiring)
    • Networking equipment is refreshed as appropriate and maintained at current levels of technology.
    •  All port additions, moves, and changes. (Department is responsible for costs of any additional wiring and/or conduits.)
    • Scheduled UPS testing and battery maintenance
    • Service call priority (vs. non-SLU customer)
    • Quarterly review of subscriber departments’ ACL configurations
    • Network reports tailored to needs of Partner
    • “Preferred Partner” deployment of new technology and administrative tools

    Benefits of an SLU include:

    *Centrally Monitored & Managed

    *Stable base of Technical Expertise

    *Fewer Interoperability Issues

    *Uniform Maintenance Support

    *Proactive Fault Identification & Resolution

    *Software Upgrades pushed out Uniformly, Timely, & Consistently

    *Budget Simplification through Predictable Costs

    *Common Equipment Platform

    *Reduced Training Costs

    *Consistent Documentation

    Cost:

    Rates for SLU Services:

    • 10/100/1000 Mbps Standard Port - $4.75 / month
    • 1GB Critical Infrastructure Port - $6.25 / month
    • 10GB Critical Infrastructure Port - 28.25 / month
    • Wireless Access Point - $30.00 / month
    Additional Information:

    For more information on services, roles & responsibilities, fees and procedures, take a look at our Service Level Understanding (SLU) for Network Services.

    Request this service:
    • Request an estimate with the following information:
      • Services: Managed Port Fees>Internet Data Line
    Support:

    HELP

    Virtual Private Network (VPN) Service

    The FSU VPN (Virtual Private Network) Service is designed to allow faculty, staff, courtesy appointments, university-sponsored external vendors and certain students to securely "tunnel" into campus over commodity networks, such as the internet, and access services as if they were on campus.

    For additional information, click here.