All residence hall rooms on campus have access to cable TV, XFINITY On Campus streaming TV, and both wired and wireless internet. Use the information, tips and links below to help you get connected.
We're here to help. Submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.
Cable TV is available to all residents at no additional cost in the form of Seminole Cable Vision basic cable service and XFINITY On Campus streaming TV service.
Connecting to basic cable service
- Select: Cable TV Service (Seminole CableVision)
- Details of Repair Request: Description of your issue
Accessing XFINITY On Campus
- Go to https://xfinityoncampus.com/ or download the XFINITY Stream app on a compatible device
- Search for Florida State University
- Sign in with your FSUID and password
If you are having a problem with XFINITY On Campus, click here for a list of common issues and support contacts.
In order to connect a device to the residence hall wired network, you’ll need an Ethernet cable and web browser. Once your device is plugged in, open your web browser and go to https://sandbox.its.fsu.edu/ and sign in with your FSUID and password to automatically register your computer/device. If your device does not have a web browser, go to https://resreg.its.fsu.edu/ from another device that is either already registered or connected to the FSUSecure wireless network.
FSUSecure is the primary campus wireless network and is available across all residence halls and almost all areas of campus, whether indoors or outside. Connect to the FSUSecure network on your device, enter your FSUID and password when prompted, and you should be good to go. For settings guides, see the “Support” section of https://its.fsu.edu/FSUSecure.
Smart TVs, Game Consoles or Other Devices
Most smart TVs, game consoles, media streaming players and other devices do not support the wireless security protocol used to connect to FSUSecure and will not be able to sign in. You are welcome to connect to FSUSecure if your device supports the “WPA2 Enterprise” protocol (check your device user guide or manufacturer), but the best way to ensure your device has Internet access is to use the wired network if it has an Ethernet port.
Connecting a device without a wired Ethernet port
Some devices may not come with a wired Ethernet port. In order to access the Internet on your TV, find the TV’s wireless MAC address and register it at https://resreg.its.fsu.edu/. Once registered, the TV will be able to connect to the FSUGuest wireless network. Consult the TV user guide or manufacturer for information on how to find the TV’s wireless MAC address.
Prohibited Wireless Devices
To ensure that the wireless network performs at fullest potential, the following personal wireless devices should not be used in FSU residence halls:
- Wireless printers
- Wireless routers
Below are some tips if you are having problems connecting to the Internet in your room.
- Make sure your Ethernet cable is securely connected to your device and the room’s Ethernet port.
- Make sure your device is registered at https://resreg.its.fsu.edu/.
- If your room has an Aruba access point, ensure that you are using one of the three right-most Ethernet ports. The port on the far-left of the device does not function.
- If you still need help, contact the ITS Service Desk at 850-644-4357(HELP) to submit a repair.
- Make sure you are connecting to FSUSecure.
- Check your device to make sure wireless is turned on.
- Make sure your FSUID and password are correct.
- If your room has an Aruba access point, ensure that it is not covered by furniture or large items.
- If you still need help, submit a support request or contact the ITS Service Desk at 850-644-4357(HELP).