Hours of Operation

Service Desk Icon

Service Desk:

Monday-Friday 8:00AM-6:00PM ET

Student Computing Support icon

Student Computing Support:

Monday-Friday 8:00AM-4:30PM ET

 


After-Hours Support:

For support after hours, call 850-644-HELP (4357) and select the appropriate option. Housing residents experiencing problems after hours must contact the front office of their residence hall. All non-emergency requests will be handled in the order received when we return to normal business hours.

Emergency Requests

Call 850-644-HELP (4357) and select one of the following options to be guided to the appropriate response team:

  • Press 3: Major telephone, cable TV, or building security and access outages are transferred to the FSU Police Department.
  • Press 4: Emergencies regarding a network, server, or systems outage are transferred to the ITS 24-hour System Monitoring Call Center.  

Non-Emergency Requests

Submit a support request or call 850-644-HELP (4357) and select one of the following options when prompted:

  • Press 1: For automated directory assistance
  • Press 2: To leave a message for ITS with the following:
    • Name and Phone Number & Times of availability
    • Type of service & Description of the issue being reported
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