Office 365 Student Email Troubleshooting


If you are experiencing any issues with your myFSU emails please see if your issue is listed below. If you continue to experience any issues, please submit a case to the ITS Service Desk at or call 850-644-HELP.

  1. If your mailbox appears empty. Please make sure you're using to sign into myFSU.
  2. If emails you send appear to come from a email address On Behalf Of your email address. Please make sure you're using to sign into myFSU.
  3. If you encounter an error that says "Sorry, but we're having trouble signing you in. Please try again in a few minutes. If this doesn't work, you might want to contact your admin and report the following error: 80048163" then please close your browser and reopen it. Navigate to and make sure that you sign in using your FULL myFSU email address (
  4. If you experience any email connection issues on a client or device, you may need to update your configuration settings. Please review our Client/Mobile Device Setup page.
Legacy Sort
Legacy Priority