Office 365 Student Email Troubleshooting

 

If you are experiencing any issues with your myFSU emails please see if your issue is listed below. If you continue to experience any issues, please submit a case to the ITS Service Desk at http://servicecenter.fsu.edu or call 850-644-HELP.

  1. If your mailbox appears empty. Please make sure you're using https://outlook.com/my.fsu.edu to sign into myFSU.
  2. If emails you send appear to come from a @live.com email address On Behalf Of your @my.fsu.edu email address. Please make sure you're using https://outlook.com/my.fsu.edu to sign into myFSU.
  3. If you encounter an error that says "Sorry, but we're having trouble signing you in. Please try again in a few minutes. If this doesn't work, you might want to contact your admin and report the following error: 80048163" then please close your browser and reopen it. Navigate to https://outlook.com/my.fsu.edu and make sure that you sign in using your FULL myFSU email address (FSUID@my.fsu.edu).
  4. If you experience any email connection issues on a client or device, you may need to update your configuration settings. Please review our Client/Mobile Device Setup page.
Legacy Sort
1
Legacy Priority
0