Repair Information

Not Receiving Any Channels

  1. Did you follow the instructions for connecting the cable in your room?
  2. Did you program your TV to be cable ready?
  3. If you are still having problems, contact the HELP Line at 644-HELP (4357) or create a repair ticket. A technician will call you back to set an appointment. (One of the room's residents must be home for the repair.)

Receiving Only Ch. 2-13

If you are receiving channels 2-13, you ARE receiving cable. Please see these instructions to program your TV.

Channels Are Fuzzy

  1. If you are receiving all the channels, but the picture is not clear, check to make sure the cable wire is secure to the wall outlet and on the back of the TV.
  2. If the wires are tight, you may have a bad wire. Try connecting another wire. If the picture is clear you will need to buy a new wire.
  3. If you are still having problems contact the HELP Line at 644-HELP (4357) or create a repair ticket. A technician will call you back to set an appointment. (One of the room's residents must be home for the repair.)

Need Help? Create a repair ticket

Note: We try to complete repairs in 24 business hours. A technician will make 3 attempts to contact you. Please make sure you provide a good contact number. If the technician does not get an answer in 3 attempts or if 3 messages are not returned the ticket will be cancelled. Running late? A technician will wait 10 min. from the scheduled repair time. The technician will leave a door tag and you must call to reschedule. At times it may be necessary to reschedule an appointment. You will be called prior to the scheduled appointment to reschedule when possible. If a technician is running late on another appointment, you will be called as soon as possible.

ITS Service Desk

Call: 850-644-HELP(4357)
Hours: Monday-Friday 8AM-6PM
Submit a Support Request
After Hours Support

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