Service Catalog

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FSU provides enterprise level anti-virus/anti-malware solutions for Apple and Windows FSU-owned computers

Audio and video equipment are available to Faculty and Instructors for multimedia presentations.

Seminole Cable Vision is provided as an amenity to all resident hall tenants. SCV is also available to FSU departments through agreements with our local provider (Comcast). SCV offers over seventy channels of entertainment, sports, news, and cultural programming.

Information Technology Services offers two different options for departments who require cellular service. These options give departments and employees the most flexibility in choosing the cellular solution that works for them.

CAS is the single sign-on system used by most of Florida State University's web applications, such as myFSU portal and Canvas. It allows users to switch freely between FSU applications without being required to sign in each time. This sign in method provides added security for users, reducing their password exposure to a single, trusted site.

Installation, management, administration, and support of computers and audio/visual equipment in "general purpose" classrooms on the main FSU campus.

Information Technology Services (ITS) provides a campus computer lab that is available to the entire university. This lab is open to all FSU students, faculty and staff with a valid FSUCard. To sign in to a computer in the public lab, use your FSUID and password. ITS also offers myFSUVLab, a Virtualized Computer Lab Environment offered by FSU.

CTS offers comprehensive on and off site computing support for your department. Services include installation, set-up, and configuration of computers, a comprehensive maintenance plan, support for commonly used software and applications, and more.

Programming, setting-up, scheduling and activation of conferencing features and/or meet-me conference sessions. Options include: Six-way, Meet Me Conference, and Conference Phone rental.

ITS maintains university data that is accessible through reporting tools such as myFSU BI. For reporting data about students, contact the Registrar's office. For reporting data about faculty or staff, contact Human Resources. For financial data, contact the Controller's office and for official university data and statistics, contact FSU Institutional Research.

Delegated Access allows a student to grant access to third-party individuals to view customized account and financial information, such as grades and outstanding tuition balances.

Desktop backup is a simple and worry-free way to protect important files. Backed up data is stored in a secure, remote location for safekeeping, making it easy to restore lost data. Backups are available for purchase by FSU departments, and all FSU students and employees are eligible for desktop backup on personal devices at a discounted price.

Digital Signage enables departments on campus to share information through digital displays and an interactive experience.

FSU Directory Assistance options include departmental, student, and employee listings. You can access these directories through our web directory, by dialing 0 from a 644 or 645 campus telephone line, or by calling (850) 644-2525.

ITS has two directory service offerings. Microsoft's Active Directory is a centralized and standardized system for Microsoft Windows hosts that automates network management of user data, security, and distributed resources and enables inter-operation with other directories. The enterprise fsu.edu Active Directory is hosted and managed by Information Technology Services. ITS also provides enterprise LDAP (Lightweight Directory Access Protocol) services to enable the searching and browsing of directory information in its central information systems. The LDAP service is used for authentication by many university information systems as well as for address look ups by some email clients.

This service allows files to be exchanged with other users when the size of the file is too large to be an e-mail attachment. It can also be used to transfer files that would normally be transferred using FTP or SFTP between two people.

DocuSign is a cloud-based document management solution allowing users to send, sign and manage documents electronically.

Email accounts are available via Microsoft Office 365 for students, faculty and staff. Accounts include email, calendaring, contacts and more.

Central management, maintenance, design, billing, and customer service for a campus wide Emergency Blue Light Telephones (EBLT).

Need to protect your website? Enterprise SSL certificates are available to all Florida State University departments and organizations with a Web presence. SSL certificates create an encrypted connection so data can be transmitted safely and securely.

University-wide official events calendar. View featured University activities, events, and meetings across campus and throughout the Florida State community.

ITS provides primary file storage for departments. This storage is provided through enterprise class network attached storage. This storage is typically provided through the use of the CIFS protocol. Backups of the data are included with a default retention period of 30 days. A copy of the backups is stored off-site.

FSU Campus WiFi is the wireless canopy offering convenient, widely available, high-speed wireless network access to the University community. This wireless network has expanded outdoor coverage that includes most campus common and high traffic areas, as well as indoor availability in many University colleges and departments. Two wireless networks are offered: FSUSecure (requires FSUID) and FSUGuest (for guest access).

The FSU Service Center is a secure, multi-departmental online submission and tracking system for support requests.

FSUID accounts (username and password) are issued to all student applicants, admitted students, faculty, and staff to provide log in access to many University resources such as Canvas (fsu.instructure.com), OMNI, myFSU Student Central, FSUSecure Wireless, and more.

Gartner Higher Education Reference (Core Research) is a subscription-based service available for students, faculty and staff. Gartner is an information technology research and advisory company. Gartner provides research on every aspect of information technology, including research specifically targeted to assist educational institutions.

A Sponsored Guest/Vendor Account gives unofficial university affiliates access to specific network and computing resources.

ITAPP is a technology collaboration program that assists individual university units with the management of IT resources. The program supports units by unifying IT management efforts and developing custom IT solutions to help units fulfill their mission and achieve their goals.

The ITS Information Technology Assessment is a voluntary, collaborative effort with FSU organizations who wish to have a better understanding of how they are currently using and managing information technology.

The University provides Internet/Network access for all University affiliates on-campus, including: wired high-speed ethernet, dormitory network access (RESNet), campus-wide wireless access (FSUSecure and FSUGuest), and educational connections on Florida Lambda Rail (FLR) and National Lambda Rail (NLR).

Information Technology Services contracts with internet service providers to provide off-campus internet access and equipment for faculty and staff professional needs. This includes residential access for work-related purposes and off-campus offices. Departments can order online and charge services to their department account.

Software from leading software vendors such as Adobe, Microsoft, and SPSS is available for purchase at substantially discounted prices.

lynda.com provides access to online training software to all faculty, staff, and students of The Florida State University. This initiative was created to encourage and support our employees and students in keeping their skills current as technology evolves.

Mailing list/listserv services are provided through the use of the Mailman software package. There is a web-based administrative interface for list administrators. Lists can be moderated or unmoderated. All e-mail going to the lists are scanned for viruses and spam prior to delivery. List members can self-register or be administrator-added, depending on the list configuration.

Mass emails can be sent to large subsets of the FSU community—such as all students or all faculty—to share important, university-wide news.

myFSU BI is a web-based system that provides intuitive, efficient and robust reporting of FSU's Administrative and Student systems. Through this system users should expect fast report execution, flexible interaction with reports through dashboards, and the ability to perform self-service reporting.

myFSU Mobile keeps you in touch with The Florida State University from wherever you are. myFSU Mobile's suite of apps keeps you connected to events on the FSU campus via mobile devices. This mobile app is available free to everyone, including parents, the general public, and campus visitors.

myFSUVLab allows any student or employee 24/7 remote access to our campus computer lab software by any Windows, Mac, and supported mobile device from any location with internet.

Departmental networking services and resources such as wiring/circuits, connectivity, and network tools/management, including: Access Control List (ACL), Domain Name Service (DNS), Network Time Service (NTP), Network Addressing, Internet Protocol (IP) assigned addressing, Dynamic Host Configuration Protocol (DHCP), auto-assigned addressing, data circuits, and local telecommunications provider connections), Virtual Private Network (VPN) service.

Many applications reside at Northwest Regional Data Center and are accessible only through a provisioned logon ID. These applications are primarily administrative and are most frequently accessed via FSU's online transaction system known as CICS. Mainframe-attached printers must also be defined in order to print such specialty items such as Official Transcripts.

Office 365 is a cloud-based suite of productivity tools—including email, calendaring and group collaboration—powered by Microsoft and free to use for Florida State University students, faculty and staff.

FluidReview, Florida State University's application development and management system, is available at no cost to any university college or department. With FluidReview you can manage scholarship, grant or admission applications from beginning to end without the need for other forms of tracking or communication.

Qualtrics is the University's online survey software solution. It can be used for something as simple as a program evaluation or needs assessment, and something as complicated as academic research. This service provides the ability to fully customize the look and feel of any survey. Results can be analyzed within Qualtrics or exported in various formats.

Bomgar is a remote support solution that enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world.

The ITS Research and Development (R&D) unit focuses on projects associated with evolving and emerging technologies that are expected to be used by FSU’s faculty, staff, and students.

High performance computing, high throughput computing, cloud computing, interactive systems, data storage and consulting to support research computing projects.

ITS facilitates 24/7/365 monitoring and analysis of the enterprise network in order to detect and respond to malicious activity such as malware attacks, data exfiltration, and unauthorized access.

ITS offers both physical and virtual server hosting for departments. Departments can utilize ITS’ enterprise data center to house their own servers, taking advantage of the redundant power and cooling systems at the data center. ITS' virtual machine service is a cost effective alternative to operating a departmental server and includes storage and backup services. Virtual Server hosts are provided utilizing clustered enterprise class servers running the VMware/ESX virtualization suite. Virtual server host services include basic operating system installation (Windows or RedHat Enterprise Linux) and patches as well as local and offsite backups.

SharePoint Online is a cloud-based collaboration tool that makes it easy to create sites and share information with colleagues inside or outside of FSU.

Skype for Business is an enterprise communications platform for real-time collaboration. Features include instant messaging, audio calls, video calls, Web conferencing and desktop sharing.

Student Computing Support offers discounted software support to students for personal computers, tablets and mobile devices

Tegrity is a presentation-capture tool that allows individuals to record audio and video from webcams, computer screens and other sources. The tool allows easy creation of presentation materials that can be shared with others via the Web. Presentations can be accessed on desktops, laptops and mobile devices.

Information Technology Services provides University departments with a wide range of telephone services and support including:
Land-line Telephone Services (Centrex), Voice Over Internet Protocol (VoIP), Voicemail Service, Automatic Call Distribution (ACD), maintenance and repair.

fla.st is a free URL shortening service for Florida State University. Any official Florida State University fsu.edu Web page – such as its.fsu.edu or cob.fsu.edu – can be shortened to a fla.st/ URL, or link.

An industry-leading vulnerability identification and reporting tool (Nexpose) scans networks, subnets, and devices to identify and report known vulnerabilities and to suggest remediation approaches.

ITS operates a web content management system which supports the development of customized web applications. This is provided through the use of Drupal software. Web sites come with FSU-approved templates and basic instruction in the use of Drupal is provided.

On-demand scanning of departmental web sites utilizing IBM Rational Policy Tester enables the University IT Security Team to identify and report to site owners any pages or online forms that are not adequately safeguarding personal identifying or financial data that is protected by University policies, federal laws, or Florida statutes.

ITS hosts the main university web site www.fsu.edu as well as some departmental web sites on the www.fsu.edu server. Departmental websites hosted in this fashion typically have a URL of the form departmentname.fsu.edu.

WebDAV-enabled personal web sites are available for use upon request. The Web sites are located at myweb.fsu.edu/FSUID.