Winter Break Coverage/Email System Maintenance on December 27th, 2012

Tuesday 12/18/2012

Florida State University will observe Winter Break from December 24, 2012 through January 1, 2013.

During the break, on Thursday, December 27th, 2012, from 8:00 a.m. to 8:00 p.m., Information Technology Services (ITS) will update the faculty and staff email system. During this timeframe, intermittent connectivity issues may be experienced.

Anyone experiencing email-related issues on December 28th or 29th, should submit a case through the FSU Service Center Case Management System at http://servicecenter.fsu.edu or leave a message on the after-hours voicemail at 850-644-4357 (644-HELP).  Please include specific details and contact information for follow-up. Support Issues submitted on Friday, December 28 and Saturday, December 29 will be worked between 9:00 am - 4:00 pm. For the remainder of the winter break all emergency outages that require on-call assistance from ITS can be reported to 850-644-4357(HELP) by following the voice prompts.  After-hours support information can be found at /Request-Support/AfterHours.

Throughout the maintenance time period, email service status updates will be posted on the IT Newsfeed and /.