About Us

Information Technology Services (ITS) is the central IT organization for Florida State University, providing IT support to a diverse community of more than 50,000 students, faculty, staff, alumni and retirees. Led by Associate Vice President and Chief Information Officer Michael Barrett, ITS is dedicated to delivering an effective, comprehensive and secure technology infrastructure. ITS partners with university academic, research and administrative units to evaluate IT needs and implement technology solutions that support mission-critical work. Nearly 100 IT services are available to the university, including email, telephone, networking, website development, desktop support and online training. Through these services, ITS provisions the tools to enable excellence in education, advances in research and continuous improvement throughout the university.

Mission

The mission of Information Technology Services is to provide an effective, comprehensive and secure technology infrastructure at Florida State University and to deliver the highest quality information technology services. Information Technology Services strives to engage the university community in support of the university's mission of teaching, research, creative endeavors and service.

 

Vision

Information Technology Services will be a prominent strategic partner in achieving Florida State University's vision by providing premier technology services and direction.

Core Values

Excellent Customer Service We take pride in providing a professional service which exceeds the needs of our customers.
Continuous Improvement We continuously develop and improve our services in line with our vision, mission and initiatives.
Communication We embrace effective and open communication as critical to achieving success.
Respect We treat each other with respect and appreciate everyone's strengths and contributions.
Teamwork We contribute and collaborate effectively within and across our teams.

ITS Service Desk

Call: 850-644-HELP(4357)
Chat: Online Chat
Hours: Monday-Friday 8AM-6PM
Submit a Support Request
After Hours Support