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Information Technology Services / Heartbleed


FSUID Password Reset


What should I do?

Officials at Florida State University are requiring a mandatory FSUID password reset for anyone with an FSUID. Passwords must be changed sometime between Friday, April 18, 2014, and noon on Wednesday, April 23, 2014, or the account will be locked until the password is changed. Please follow the instructions below to change your password.

  1. Open your Web browser.
  2. Go to myFSU portal (
  3. Click the “Reset Your Password” link.
  4. Follow the instructions to change your password.
  5. Update all devices and programs with your new information.

What happens when I reset my FSUID password?

Upon resetting your password, your old password will no longer work in a variety of online university systems and applications, such as myFSU portal, Blackboard, etc. Email programs installed on computers and smartphones will need to be updated with your new password. Wireless and VPN settings on laptops, tablets, smartphones and other devices will also need to be updated. Computers that you log onto with your FSUID will require your new password when you connect to the university's network. In some cases, you may need to force your computer to update itself to recognize your new password.

  • Cell phones and tablets
    • Your email, calendar, wireless networks, Lync, VPN, and any other authenticated application will stop working until you have updated your device with your new password. Refer to the "Email/calendar program setup" bullet below for instructions on configuring your device.
  • Wireless networks
    • Users with saved connections to FSUSecure or other secure wireless networks will be prompted to reenter their credentials the next time you connect to that network after the password reset is performed. If you are not prompted automatically, you may need to manually reconfigure your device. Instructions for configuring FSUSecure on a variety of devices can be found on the FSUSecure home page.
  • Email/calendar program setup
    • If you use an email program, such as Outlook or Thunderbird, or have your mobile device configured to download your FSU email, you may be prompted to verify or reenter your credentials after performing the password reset. If you are not automatically prompted and your client fails to download your email you may need to manually reconfigure your device or email client. Instructions for setting up your email can be found below.
  • Desktops and Laptops using FSU credentials
    • After resetting your password, you will not be able to use your new password to log in to that machine until the next time you are connected via an FSU wired or wireless connection. If you wish to update your password without having to log in again you can download and run this GPUpdate batch file while connected an FSU VPN, wired, or wireless network.
  • VPN access
    • After resetting your password you will be prompted to enter your new password the next time you connect to the VPN.
  • Other programs and services
    • In addition to the above, any other program or service you use may request your new password automatically or stop working until you manually update your settings or log in with your new FSUID password.

Why do I have to reset my FSUID password?

This mandatory password reset is a precautionary measure in response to the Heartbleed bug. Heartbleed is an Internet security vulnerability discovered on April 7, 2014. It is a security flaw that has affected a significant number of servers, websites and applications around the world. It was discovered in OpenSSL, which encrypts sensitive information – such as social security numbers, passwords and credit card numbers – that are transferred between your computer and another company. The Heartbleed flaw allows an attacker to access encrypted information from these sites and steal usernames, passwords and pretty much any other private information.

Florida State University has fixed, or “patched,” all of our potentially vulnerable systems.

Faculty, staff and students should be on the lookout for phishing emails about the Heartbleed bug. Remember that legitimate Florida State emails will never ask you to directly respond with sensitive information such as a password, Social Security number or bank-account number.

For more information on Florida State's response to Heartbleed, read the Heartbleed ITS News article.